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For donors

Donating

If you’re researching who to donate money to, you may want to look at the websites of the UK charity regulators:Charity Commission (England and Wales)Charity Commission (Northern Ireland), and the Scottish Charity Regulator. On their websites you can see where charities get their money and what they spend it on. You might also want to look at our directory to see which charities are serious about fundraising.

Learning about fundraising

Have a look at our topic pages if you want to know more about a particular aspect of fundraising. They’re full of links and resources.

Safer giving

If you want to ensure your donations are as secure as possible read our advice and questions for fundraisers.

Complaints

If you’re unhappy with an organisation’s fundraising, you should firstly contact them directly to complain. Once you’ve spoken to them, if you’re still unhappy, you should send your complaint to us.

Direct marketing

Our Fundraising Preference Service is a free and effective way of managing the communications you receive from fundraisers. You can use it online or by calling 0300 3033517.

Other available services to suppress unsolicited communications:

  • Telephone Preference Service (TPS) – a free service which enables you to join the official register to opt out of unsolicited sales and marketing calls. Visit the website (www.tpsonline.org.uk) or call 0345 070 0707
  • Mail Preference Service (MPS) – a free service to enable members of the public to have their names and home addresses removed from lists used by the industry. Visit the website (www.mpsonline.org.uk) or call 0207 291 3310
  • Royal Mail’s Door-to-Door Opt-Out – a free service that will stop unsolicited, unaddressed mail delivered by the postman. Use the online form here or call  0345 266 0858 to request.
  • BT Call Protect service – a free service for all BT customers to combat nuisance calls. Visit the website or dial 0800 328 1572  from your home phone and follow the instructions.