News

Caroline Sefton, former Case Officer, and Rob Baker, Case Officer, write about how organisations can improve their complaint handling by apologising in an appropriate way.

Philip Satherley, former Policy Manager at the Fundraising Regulator, explains how complying with the fundraising reporting requirements in the Charities (Protection and Social Investment) Act 2016 ca...

This advice was withdrawn. Priya Warner, former Head of Policy at the Fundraising Regulator, and Daniel Fluskey, Head of Policy and External Affairs at the Chartered Institute of Fundraising, explain ...

This advice was withdrawn in 2022. Priya Warner, former Head of Policy, writes about what members of the public need to know when setting up a coronavirus appeal, to ensure your fundraising is legal a...

Catherine Orr, Head of Casework, reflects upon the findings from our first external review and the learning that we have implemented as a result.

Edward Brown, former Standards Officer, writes about what we’ve learned from answering enquiries from charities and the public