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A complaint about street fundraising: Mr F

The complaint

Mr F complained about the behavior of a charity street fundraiser, who he said was also blocking a public walkway.

Our findings

We found that the fundraiser did not end her approach to Mr F in a polite manner or remain courteous.

We also found that the fundraiser complained about was causing an obstruction.

Our recommendations

We recommended that the charity consider obstructions such as road or building works when planning its fundraising activity.

We also recommended that the charity formalise its mystery shopping programme and consider other ways in which it could improve the on-going monitoring of its fundraisers

The charity accepted our findings and recommendations.