Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Publication

An external review of our casework: 2021

An executive summary of an external review of the Fundraising Regulator’s casework conducted in 2021.
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Investigation summary

Operation Smile UK: December 2021

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Investigation summary

The Wildheart Trust: December 2021

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Investigation summary

The Humanitarian and Saving Lives Trust: December 2021

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Investigation summary

Asian Foundation for Help: December 2021

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Publication

Annual Complaints Report 2020/21

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2020/21.
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Investigation summary

The Krishnamurti Foundation Trust: June 2021

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Investigation summary

Shelter: June 2021

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Investigation summary

Guru Nanak Darbar Gurdwara, Oakengates: March 2021

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Investigation summary

The PCC of The Ecclesiastical Parish of St John Cove: March 2021

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Publication

Unacceptable behaviour policy

This policy explains what we mean by unacceptable behaviour and how we will manage this.
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Investigation summary

Cancer Research and Genetics UK and Recycle Proline Ltd: December 2020

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Investigation summary

Breast Cancer Research Aid and Giving Support Ltd: December 2020

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Investigation summary

Mermaids: December 2020

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Publication

Evaluation of the Fundraising Preference Service

The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
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Publication

Annual complaints report 2019/20

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2019/20.
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Publication

Complaints process

We investigate complaints about fundraising where these cannot be resolved by the organisations themselves.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
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Investigation summary

Water Aid: September 2020

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Investigation summary

Age UK and The National Door To Door Company: September 2020

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Investigation summary

Crawley Open House: September 2020

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Investigation summary

Cash for Kids: September 2020

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Investigation summary

LifeSpring Ministries: September 2020

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Investigation summary

Church Urban Fund: June 2020

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