Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation summary

Cancer Research and Genetics UK and Recycle Proline Ltd: December 2022

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Publication

Complaints process

We consider complaints about charitable fundraising where these cannot be resolved by the organisations themselves. Our casework process outlines our approach.
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Publication

Code review 2022-24 public call for information: closed November 2022

This call for information seeks views on how the Code of Fundraising Practice can be improved so that it provides an effective regulatory framework, now and in the future. 
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Investigation summary

International Liberty Association: September 2022

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Investigation summary

LGB Alliance: September 2022

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Investigation summary

Gables Farm Dogs and Cats Home: June 2022

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Publication

Implementing the FPS evaluation recommendations

An overview of how the Fundraising Regulator has implemented the recommendations from the independent review of the Fundraising Preference Service.
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Investigation summary

The Ehlers-Danlos Support UK: March 2022

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Investigation summary

Penny Appeal: March 2022

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Webinar

Webinar: Handling complaints

This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
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Publication

Evaluation of the Fundraising Preference Service

The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
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Webinar

Webinar: Trustee responsibilities

This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
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Webinar

Webinar: Introduction to the code

This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
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Publication

Survey of Fundraising Regulator registrants 2019/20

In November 2019, we carried out an anonymous survey of our registrants. The results provide an important evidence base for our work in the year ahead and beyond.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of April 2019

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of April 2019.
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