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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation

A complaint about the use of personal information: Miss A

Miss A applied for a job with a charity, which then added her to its donor mailing list. When she asked them to stop and to remove her personal details, she said her request was ignored.
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Investigation

A complaint about telephone fundraising: Mrs C

After cancelling his regular donation to a charity, Mr C kept getting telephone fundraising calls from them – despite telling them he didn’t want to hear from them again.
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Investigation

A complaint about fundraising by text message: Mr G

After complaining to a charity about unwanted emails in 2015, Mr G then received unwanted fundraising text messages from them in 2016.
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Investigation

A complaint about the use of personal information: Mr K

Mr K said his father asked a charity to remove his mother from its mailing list as she now lives in a care home, but Mr K’s father was added to its database instead.
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Investigation

A complaint that an FPS request was not actioned: Ms Q

Ms Q used the Fundraising Preference Service (FPS) to stop a charity contacting her, but they continued to send her marketing mailings afterwards.
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