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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation report

Decision: The President's Club Charitable Trust

The Fundraising Regulator’s decision following an investigation into the Presidents Club Charitable Trust.
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Investigation report

Decision: Brain Tumour Research

The final decision following an investigation by the Fundraising Regulator into the fundraising practices of Brain Tumour Research.
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Investigation summary

A complaint about lottery fundraising: Mr Z

Mr Z entered a charity’s lottery and won a one-of-a-kind item but found that the certificate of authenticity had a laser printed signature. He said this could reduce the value of the item and felt he was misled into entering the lottery.
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Investigation summary

A complaint about misleading fundraising: the R family

Mr and Mrs R’s son is a member of a local charitable sports club. The club asked Mr and Mrs R to raise £800 so they could send a team to a sporting event. But Mr and Mrs R thought this amount was more than they needed.
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Investigation summary

A complaint about the content of a charity mailing: Mr M

Mr M complained about disturbing messaging on the outside of a charity's mailing. Despite asking the charity to remove his details from its database, the charity continued to contact him.
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Investigation summary

A complaint about misleading fundraising: Mr U

Mr U complained to a charity because he thought they were making exaggerated statements in one of their campaigns. He wasn’t satisfied with their response.
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Investigation summary

A complaint about misleading fundraising: Mr S and Ms T

Mr S and Ms T alleged that the charity was making false statements on its website while fundraising.
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Investigation summary

A complaint that an FPS request was not actioned: Ms Q

Ms Q used the Fundraising Preference Service (FPS) to stop a charity contacting her, but they continued to send her marketing mailings afterwards.
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Guidance

Quick guide - Telephone preference service (TPS) compliance checking

A quick guide to check telephone preference service compliance
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Guidance

Safer giving advice

Advice for the public on safer giving and what to look out for.
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Guidance

The charities (protection and social investment) Act 2016

This page provides guidance on the Charities (Protection and Social Investment) Act 2016 which came into force July 2016, with some provisions coming into force on 1st November 2016. See our Frequently Asked Questions for further information on fundraiser responsibilities in relation to the Act.
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