Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Publication

Unacceptable behaviour policy

This policy explains what we mean by unacceptable behaviour and how we will manage this.
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Publication

Evaluation of the Fundraising Preference Service

The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
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Publication

Annual complaints report 2019/20

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2019/20.
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Publication

Complaints process

We investigate complaints about fundraising where these cannot be resolved by the organisations themselves.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
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Publication

Survey of Fundraising Regulator registrants 2019/20

In November 2019, we carried out an anonymous survey of our registrants. The results provide an important evidence base for our work in the year ahead and beyond.
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Investigation report

Decision: KKL Executor and Trustee Company Ltd and JNF Charitable Trust

The Fundraising Regulator's decision following an investigation into KKL Executor and Trustee Company Ltd and its parent company JNF Charitable Trust.
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Publication

Annual complaints report 2018/19

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2018/19.
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Publication

An external review of our casework

This is the Executive Summary of an External Review of the Fundraising Regulator’s casework conducted in 2018/19.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of April 2019

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of April 2019.
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Publication

Our consultation policy and process

We are committed to engaging and consulting with the sector and public on important fundraising and regulatory issues.
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Publication

The role of the Fundraising Regulator: public awareness, trust and expectations

This research provides a snapshot of trust in fundraising and the impact the Fundraising Regulator has made in this area.
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Publication

Code of Fundraising Practice response paper: closed November 2018

In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on the style, presentation, clarity and accessibility of the code. This paper summarising our r...
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Publication

Annual complaints report 2017/18

A report about complaints received by the Fundraising Regulator and the charity sector about fundraising in 2017/18.
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Publication

Code of Fundraising Practice consultation paper: closed November 2018

In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on the style, presentation, clarity and accessibility of the code. This discussion paper was re...
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Publication

The Fundraising Promise

This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure the...
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Publication

Code of Fundraising Practice response paper: closed February and March 2018

In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on complaints handing, TPS compliance and online fundraising platforms. This response paper was...
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Publication

Code of Fundraising Practice response paper: closed December 2017

In the winter of 2017 we consulted on changes to the Code of Fundraising Practice. This response paper was released in February 2018.
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Publication

Code of Fundraising Practice consultation paper: closed February and March 2018

In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on complaints handing, TPS compliance and online fundraising platforms. This discussion paper w...
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Publication

Code of Fundraising Practice consultation paper: closed December 2017

In the winter of 2017 we consulted on changes to the Code of Fundraising Practice. This discussion paper was released in October 2017. Comments were invited until Friday 8 December 2017.
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Publication

Code of Fundraising Practice consultation response: closed April 2017

In the spring of 2017 we consulted on changes to the Code of Fundraising Practice. This response paper was released in July 2017.
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Publication

Complaints report 2016

A report about complaints received by the Fundraising Regulator and the charity sector about fundraising in 2016.
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Publication

Code of Fundraising Practice consultation paper: closed April 2017

In the spring of 2017 we consulted on changes to the Code of Fundraising Practice. This discussion paper was released in February 2017. Comments were invited until Friday 28 April 2017.
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Publication

Registration and levy consultation response: closed July 2016

In the summer of 2016 we consulted on arrangements for funding the Fundraising Regulator through a registration and levy system. This response was released in August 2016.
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