The business plan sets out the shorter term objectives that will allow the Fundraising Regulator to achieve the outcomes in the strategic plan. It includes information on budget, governance and staff structure.
We investigate complaints about fundraising where these cannot be resolved by the organisations themselves. We deal with complaints about fundraising in England, Wales and Northern Ireland, and fundraising in Scotland where it is carried out by charities registered primarily with the Charity Commission for England and Wales or the Charity Commission for Northern Ireland.
How fundraisers approaching households are expected to behave. It includes:
1. approaching households respectfully;
2. the time of day that fundraisers may knock; and
3. fundraisers' responsibilities regarding no-cold-calling zones and door stickers.
The aim of our 2016-18 Business Plan is to establish and deliver, in the public interest, fair, robust, values-led regulation to ensure that good practice in fundraising is promoted and upheld throughout the sector.
A report on complaints received by charities about fundraising in 2016
In May 2017 the Fundraising Regulator published a report on complaints received by charities about fundraising in 2016. We gathered information from a range of charities about the number of complaints they received about fundraising and the amount of fundraising activity they undertook in 2016.