Fundraising Regulator accessibility statement

This accessibility statement applies to

This website is run by the Fundraising Regulator. We want as many people as possible to be able to use it. For example, that means you should be able to:

  • change colours, contrast levels and fonts.
  • zoom in up to 300% without the text spilling off the screen.
  • navigate most of the website using just a keyboard.
  • navigate most of the website using speech recognition software.
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot modify the text size through your browser settings; however you can resize the text using the browser zoom.
  • While all images have alternative text, not all of it is completely accurate.
  • Some link text does not make sense when read on its own.
  • Some of our online forms may be difficult to use with assistive technology.
  • Our videos do not have audio descriptions, though we provide subtitles.
  • Headings are not always in the right hierarchical order.
  • Most older PDF documents are not fully accessible to screen reader software.
  • Some modals do not trap focus and so are more difficult to use.

Feedback and contact information

If you need information on this website in a different format, please:

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility guidance

Alternative text (alt text)

Although all images on the site have alt text, not all of it is completely accurate in describing both the function and content of the image. This fails WCAG 2.1 success criterion 1.1.1 non-text content.

We are revising alt text to make sure it is appropriate. When we publish new images we will make sure alt text meets accessibility standards.

Link text

Some link text does not make sense when read on its own. This fails WCAG 2.1 success criterion 2.4.4 link purpose (in context).

We are revising link text to make sure it is appropriate. When we publish new content we will make sure link text meets accessibility standards.


Our forms are built and hosted through third party software and ‘skinned’ to look like our website. Some of the embedded forms have accessibility issues including faulty HTML and ARIA markup.

This means some users using assistive technologies may find the forms difficult to use. This fails WCAG 2.1 success criterion 1.3.5 identify input purpose.

Audio descriptions

We have not provided audio descriptions (1.2.5 audio descriptions) for our videos, meaning users who are visually impaired may find them harder to understand. We believe visual content is not crucial to understanding the video content, but will review this periodically.

Keyboard focus is not contained

The cookie consent and Code of Fundraising Practice glossary information are both contained in modals. In both, keyboard focus is not contained within the modal. This means that when you are using a keyboard to navigate it is possible to leave the modal without closing it. The modal stays open and obscures the content.

Preparation of this accessibility statement

This statement was prepared in May 2022. It was last reviewed in April 2023.
This website was last tested on 24 March 2023. The test was carried out by Agile Collective, our website developers.

We used this approach to deciding on a sample of pages to test:

We used automated testing tools to test 500 pages across the site. We also carried out further manual testing on a sample of pages across the site. We continue to test and monitor accessibility on an ongoing basis.