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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Guidance
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Charity clothing collections

Advice for the public from Fundraising Regulator and Local Government Association on charity clothing collection bags.
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Publication
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Business plan 2018-19

The business plan sets out the shorter term objectives that will allow the Fundraising Regulator to achieve the outcomes in the strategic plan. It includes information on budget, governance and staff structure.
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Publication
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Strategic plan 2018-21

The strategic plan sets out the longer term outcomes of the Fundraising Regulator to be reached over the next three years. It includes information on budget, mission and values.
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Guidance
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Charity challenge events

10 tips for taking part in events run by challenge event companies
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Publication
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Annual review 2017/18

The annual review provides a snapshot of the progress that the Fundraising Regulator has made in our second year of operation.
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Investigation
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Decision: The President's Club Charitable Trust

The Fundraising Regulator’s decision following an investigation into the Presidents Club Charitable Trust.
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Investigation
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Decision: Brain Tumour Research

The final decision following an investigation by the Fundraising Regulator into the fundraising practices of Brain Tumour Research.
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Investigation
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A complaint about unwanted charity bags: Mr B

Mr B received a charity collection bag from a company despite telling them that he did not want to receive them. He said that receiving them caused him distress.
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Investigation
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A complaint about street fundraising: Mr E

Mr E told us that a fundraiser was fundraising on the street without the proper licence in place.
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Investigation
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A complaint about misleading fundraising: Mr S and Ms T

Mr S and Ms T alleged that the charity was making false statements on its website while fundraising.
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Investigation
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A complaint about telephone fundraising: Mrs C

After cancelling his regular donation to a charity, Mr C kept getting telephone fundraising calls from them – despite telling them he didn’t want to hear from them again.
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Investigation
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A complaint about the use of personal information: Miss A

Miss A applied for a job with a charity, which then added her to its donor mailing list. When she asked them to stop and to remove her personal details, she said her request was ignored.
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Investigation
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A complaint about misleading fundraising: Mr U

Mr U complained to a charity because he thought they were making exaggerated statements in one of their campaigns. He wasn’t satisfied with their response.
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Investigation
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A complaint about volunteer fundraising: Mr W

Mr W used an online giving platform to organise a race to raise money for a town in Africa. His intention was to organise the race every year until the local people could organise it instead.
He agreed with a charity that the money raised would be given to them, and that the charity would then pass money to him each year as needed. But he’s now in a disagreement with the charity about what should happen to the money raised.
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Investigation
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A complaint about lottery fundraising: Mr D

Mr D complained about lottery fundraisers who were selling prize draw tickets. He felt that the fundraisers were aggressive and very misleading.
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Investigation
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A complaint about street fundraising: Mr F

Mr F complained about the behaviour of a charity street fundraiser, who he said was also blocking a public walkway.
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Investigation
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A complaint about fundraising by text message: Mr G

After complaining to a charity about unwanted emails in 2015, Mr G then received unwanted fundraising text messages from them in 2016.
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Investigation
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A complaint about street fundraising: Mr H

Mr H complained two charity fundraisers were pressurising members of the public to donate. He said they became aggressive when asked questions about the charity’s work, and wouldn’t confirm how much of the money being raised went to the charity.
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Investigation
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A complaint about misleading fundraising: Mr J

Mrs J complained that a charity was selling a product on the basis that “all proceeds” would go to them, and that this was false and misleading.
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Investigation
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A complaint about the use of personal information: Mr K

Mr K said his father asked a charity to remove his mother from its mailing list as she now lives in a care home, but Mr K’s father was added to its database instead.
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Investigation
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A complaint about ‘on behalf of’ fundraising: Mr L

A charity failed to verify the identity of a volunteer that visited Mr L’s property collecting sponsorship money on their behalf.
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Investigation
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A complaint about the content of a charity mailing: Mr M

Mr M complained about disturbing messaging on the outside of a charity's mailing. Despite asking the charity to remove his details from its database, the charity continued to contact him.
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Investigation
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A complaint about event fundraising: Mr N

A charity was showing only the Gift Aid entry price to an event on their website, and not the Standard entry price. Mr N found this to be “misleading” because visitors would expect to pay the higher price.
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Investigation
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A complaint about event fundraising: Mr P

Mr P complained that a fundraising event he attended in aid of a charity was a “rip-off”.
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