The business plan sets out the shorter term objectives that will allow the Fundraising Regulator to achieve the outcomes in the strategic plan. It includes information on budget, governance and staff structure.
A complaint about the use of personal information: Miss A
Miss A applied for a job with a charity. She complained that the charity used her personal details to add her to its donor mailing list. Miss A said that she did not consent to her personal details being used for marketing. She said that she had asked the charity to remove her details but this request was ignored.
Mr C complained that he received unsolicited telephone calls from a charity after he cancelled his regular donation. Mr C said that each time he told the person calling that he did not wish to hear from the charity. He said that on one occasion the person he spoke with was rude and put the telephone down on him.
Mr D complained about an encounter he had with fundraisers who were selling prize draw tickets. The complainant said that they felt that the fundraisers were aggressive, very misleading and that they were tricking the public into buying tickets with false information.
Mr H complained about the conduct of two of the charity’s fundraisers. He said that the fundraisers were pressurising members of the public to donate and became aggressive when asked questions about the charity’s work.
Mr H also complained that the fundraisers would not confirm how much of the money that was being raised went to the charity and were telling people not to donate to other charities.
A complaint about the content of a charity mailing: Mr M
Mr M complained that the messaging on the outside of a charity's mailing was disturbing. He said he was concerned the mailing could have been seen by his young daughter. He asked the charity to remove his details from its database but the charity continued to contact him.
Mr N said that the charity were advertising an event on their website displaying only the Gift Aid entry price without the Standard entry price. He said that he found this to be “misleading” as it meant that any visitor arriving would expect to pay the higher price.
A complaint about misleading fundraising: the R family
Mr and Mrs R’s son is a member of a local sports club. The charity asked Mr and Mrs R to raise £800 to enable them to send a team to a sporting event. Mrs R told us that she believed the amount requested was far higher than the amount needed.
Mr U contacted us because he had concerns about statements made by the charity within one of its campaigns. Mr U said that in online “Pop-Up” advertisements for the campaign, the charity used “exaggerated” statements. He told us that within the campaign there were no references for the statistics quoted.
Mr U told us that he was dissatisfied with the charity's response to his concerns.