Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Coronavirus guidance

Coronavirus (COVID-19): Cash collections guidance

This guidance was published on 19 April 2021. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chari...
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Coronavirus guidance

Coronavirus (COVID-19): Events and community fundraising guidance

This guidance was published on 19 April 2021. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chari...
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Coronavirus guidance

Coronavirus (COVID-19): Public fundraising guidance

This guidance was updated on 12 April 2021. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chariti...
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Coronavirus guidance

Coronavirus (COVID-19): Fundraising key principles guidance

This guidance was updated on 12 April 2021. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chariti...
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Investigation summary

Guru Nanak Darbar Gurdwara, Oakengates: March 2021

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Investigation summary

The PCC of The Ecclesiastical Parish of St John Cove: March 2021

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Corporate document

Annual Report and Accounts 2019/20

Our annual report and accounts for the year ending 31 August 2020.
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Consultation response

CAP and BCAP consultation on stricter rules for gambling ads - response from the Fundraising Regulator

A response from the Fundraising Regulator to the Committee of Advertising Practice (CAP) and the Broadcast Committee of Advertising Practice (BCAP) on changes to their rules and guidance on gambling a...
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Publication

Unacceptable behaviour policy

This policy explains what we mean by unacceptable behaviour and how we will manage this.
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Investigation summary

Mermaids: December 2020

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Investigation summary

Breast Cancer Research Aid and Giving Support Ltd: December 2020

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Investigation summary

Cancer Research and Genetics UK and Recycle Proline Ltd: December 2020

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Webinar

Webinar: Handling complaints

This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
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Publication

Evaluation of the Fundraising Preference Service

The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
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Guidance

Charity bags: guidance for fundraisers

This guidance is intended to support charities and the companies they work with to understand the legal requirements and regulatory standards expected of them when distributing and collecting charity ...
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Guidance

Charity bags: what you need to know

This guidance sets out what you need to know if you receive a charity bag and want to donate in this way. We also set out what you can do make it clear you do not wish to receive charity bags.
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Publication

Annual complaints report 2019/20

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2019/20.
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Webinar

Webinar: Trustee responsibilities

This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
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Corporate document

Business Plan 2020/21

Our Business Plan sets out the annual objectives that will allow the Fundraising Regulator to achieve the outcomes in its Strategic Plan. It includes information on budget, governance and staff struct...
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Publication

Complaints process

We investigate complaints about fundraising where these cannot be resolved by the organisations themselves.
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Guidance

The Charities (Protection and Social Investment) Act 2016: Fundraising reporting requirements guidance 

Good practice guidance on meeting the reporting requirements in Section 13 of the Charities (Protection and Social Investment) Act 2016.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
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Investigation summary

Age UK and The National Door To Door Company: September 2020

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Investigation summary

Cash for Kids: September 2020

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