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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Publication
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Business plan 2018-19

The business plan sets out the shorter term objectives that will allow the Fundraising Regulator to achieve the outcomes in the strategic plan. It includes information on budget, governance and staff structure.
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Publication
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Strategic plan 2018-21

The strategic plan sets out the longer term outcomes of the Fundraising Regulator to be reached over the next three years. It includes information on budget, mission and values.
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Guidance
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Charity challenge events

10 tips for taking part in events run by challenge event companies
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Publication
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Annual review 2017/18

The annual review provides a snapshot of the progress that the Fundraising Regulator has made in our second year of operation.
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Investigation
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Decision: The President's Club Charitable Trust

The Fundraising Regulator’s decision following an investigation into the Presidents Club Charitable Trust.
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Investigation
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Decision: Brain Tumour Research

The final decision following an investigation by the Fundraising Regulator into the fundraising practices of Brain Tumour Research.
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Investigation
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A complaint about the use of personal information: Miss A

Miss A applied for a job with a charity. She complained that the charity used her personal details to add her to its donor mailing list. Miss A said that she did not consent to her personal details being used for marketing. She said that she had asked the charity to remove her details but this request was ignored.
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Investigation
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A complaint about unwanted charity bags: Mr B

Mr B received a charity collection bag from a company despite telling them that he did not want to receive them. He said that receiving them caused him distress.
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Investigation
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A complaint about telephone fundraising: Mrs C

Mr C complained that he received unsolicited telephone calls from a charity after he cancelled his regular donation. Mr C said that each time he told the person calling that he did not wish to hear from the charity. He said that on one occasion the person he spoke with was rude and put the telephone down on him.
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Investigation
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A complaint about lottery fundraising: Mr D

Mr D complained about an encounter he had with fundraisers who were selling prize draw tickets. The complainant said that they felt that the fundraisers were aggressive, very misleading and that they were tricking the public into buying tickets with false information.
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Investigation
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A complaint about street fundraising: Mr E

Mr E told us that a fundraiser was fundraising on the street without the proper licence in place.
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Investigation
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A complaint about street fundraising: Mr F

Mr F complained about the charity's street fundraiser blocking a public walk way. Mr F also complained about the behaviour of the charity’s street fundraiser.
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Investigation
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A complaint about fundraising by text message: Mr G

Mr G received an unsolicited fundraising text message from the charity in July and September 2016. He had made a previous complaint to the charity in 2015 about unsolicited emails.
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Investigation
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A complaint about street fundraising: Mr H

Mr H complained about the conduct of two of the charity’s fundraisers. He said that the fundraisers were pressurising members of the public to donate and became aggressive when asked questions about the charity’s work.

Mr H also complained that the fundraisers would not confirm how much of the money that was being raised went to the charity and were telling people not to donate to other charities.
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Investigation
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A complaint about misleading fundraising: Mr J

Mrs J complained that a charity were making inaccurate and misleading statements. She said that the charity were selling a product on the basis that “all proceeds” would go to the charity.
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Investigation
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A complaint about the use of personal information: Mr K

Mr K complained that his father had contacted a charity to ask it to remove his mother from its mailing list as she now lives in a care home.

Mr K said that instead of removing his mother from the list the charity added his father to its database.
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Investigation
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A complaint about ‘on behalf of’ fundraising: Mr L

Mr L complained to us because someone visited his property collecting sponsorship on behalf of a charity. He said that the fundraiser showed him a letter of authority from the charity.

He said when he contacted the charity they were unable to verify the identity of the volunteer or if they were genuine.
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Investigation
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A complaint about the content of a charity mailing: Mr M

Mr M complained that the messaging on the outside of a charity's mailing was disturbing. He said he was concerned the mailing could have been seen by his young daughter. He asked the charity to remove his details from its database but the charity continued to contact him.
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Investigation
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A complaint about event fundraising: Mr N

Mr N said that the charity were advertising an event on their website displaying only the Gift Aid entry price without the Standard entry price. He said that he found this to be “misleading” as it meant that any visitor arriving would expect to pay the higher price.
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Investigation
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A complaint about event fundraising: Mr P

Mr P complained that an event that he attended in aid of a charity was a “rip off”. We found that the charity were not sufficiently open with Mr P.
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Investigation
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A complaint that an FPS request was not actioned: Ms Q

Ms Q complained that a charity sent her marketing mailings despite her making a request using the Fundraising Preference Service (FPS) that the charity stop contacting her.
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Investigation
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A complaint about misleading fundraising: the R family

Mr and Mrs R’s son is a member of a local sports club. The charity asked Mr and Mrs R to raise £800 to enable them to send a team to a sporting event. Mrs R told us that she believed the amount requested was far higher than the amount needed.
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Investigation
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A complaint about misleading fundraising: Mr S and Ms T

Mr S and Ms T alleged that the charity was making false statements on its website while fundraising.
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Investigation
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A complaint about misleading fundraising: Mr U

Mr U contacted us because he had concerns about statements made by the charity within one of its campaigns. Mr U said that in online “Pop-Up” advertisements for the campaign, the charity used “exaggerated” statements. He told us that within the campaign there were no references for the statistics quoted.

Mr U told us that he was dissatisfied with the charity's response to his concerns.
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