A guide to the fundraising preference service. The Fundraising Preference Service (FPS) is a website-based service operated by the Fundraising Regulator. It allows members of the public to end direct marketing communications from specified charities. The service has been developed to give the public greater control over the communications that they choose to receive from charities. A supporting helpline is also available to help those who cannot access the service online: 0300 3033 517.
How fundraisers approaching households are expected to behave. It includes:
1. approaching households respectfully;
2. the time of day that fundraisers may knock; and
3. fundraisers' responsibilities regarding no-cold-calling zones and door stickers.
The aim of our 2016-18 Business Plan is to establish and deliver, in the public interest, fair, robust, values-led regulation to ensure that good practice in fundraising is promoted and upheld throughout the sector.
A report on complaints received by charities about fundraising in 2016
In May 2017 the Fundraising Regulator published a report on complaints received by charities about fundraising in 2016. We gathered information from a range of charities about the number of complaints they received about fundraising and the amount of fundraising activity they undertook in 2016.