Review of decisions
Our decisions are final and there is no process of appeal. However, the parties involved may request a review of the decision reached (such as not to take further action or an investigation decision) if they think there is a problem with how we’ve come to make it.
Criteria for review
A review of the investigation decision can be conducted if one or more of the following criteria are met:
where there was a material defect in the process by which our decision was made - in particular if relevant factors were not taken into account or irrelevant factors wrongly taken into account; and/or
where our decision is manifestly unreasonable and not one we could sensibly have made having regard to all the relevant facts.
where we have refused to reopen a case (usually an investigation) in response to new evidence, with an explanation of why it was not made available previously.
Requests for a review must be made within three weeks of the decision in question.
Considering a review request
We will assess review requests and may seek additional information from the casework team or other relevant parties in order to:
- determine that there are no grounds for a review; or
- refer the case back to the casework team and/or the Complaints and Investigations Committee for reconsideration, particularly where relevant factors were not taken into account or irrelevant factors were incorrectly considered.
Involvement of the independent external reviewer
If you remain dissatisfied following our response, you can ask our independent external reviewer to consider whether there are grounds for them to review the case.
To make a requests for a review and more details about this process (including our external reviewer) contact us in writing; by email at admin@fundraisingregulator.org.uk ,or by post at Fundraising Regulator, 50 Featherstone Street, London, EC1Y 8RT.
If you are unable to make a request in writing, please call 0208 154 0362 to record a message with the details and a member of our team will call back.