Fundraising Regulator social media policy

This policy contains information about the Fundraising Regulator’s social media accounts and how we manage them. This policy may be updated from time to time.

Our accounts

The Fundraising Regulator uses social media to communicate updates about our work and share information about regulation, events or other initiatives that may be of interest to fundraising organisations and members of the public.

We operate five social media accounts:

How we use our accounts

Our aim is to make sure that our stakeholders have accurate information about us and charitable fundraising regulation in the UK.

If you follow our accounts, you can expect posts to cover the following:

  • regulatory messages, including developments in the Code of Fundraising Practice
  • legislation of relevance to charitable fundraising
  • our latest news, opinion, events, consultations, guidance, workshops and publications
  • promotion of the Fundraising Regulator and Fundraising Preference Service’s core services and initiatives
  • opportunities to be involved in our research
  • our current vacancies
  • useful facts and figures

We do not engage on issues of party politics or issues that are beyond our regulatory remit.

How we manage our accounts

The Fundraising Regulator’s communications team manages the day-to-day activity on our social media accounts. We will post regular updates and will respond to questions if we are able to add value.

Contacting us via social media

We will help with enquiries via our social media accounts where we are able to by referring users to relevant publications on our website, our contact us page or our complaints form.

Sending messages to us via our social media channels will not be considered as contacting us for any official purpose, nor is it a means to investigate, discuss or comment upon individual charity enquiries or complaints.

All complaints and enquiries about charitable fundraising must be made using our online forms.

While we welcome feedback and ideas via our social media accounts, we cannot respond to every individual message or post we receive. If you need to get in touch with us, you can call or email us using the contact details on our website.

Our social media accounts are not intended to be used by the media to contact us. If you are a member of the media and have an enquiry, you should contact our press office on 0203 327 4054. Alternatively, you can email

How we moderate our accounts

We moderate all our social media accounts on a reactive basis. We cannot accept responsibility for the content of any comments. We reserve the right to remove comments at any time.

We welcome debate that is relevant to charitable fundraising and respectful of others.

You must not:

  • be malicious, offensive, incite hatred or attack anyone personally
  • reveal any personal details, such as National Insurance numbers, private addresses, phone numbers, email addresses or other online contact details
  • break the law (this includes libel) condone illegal activity or break copyright
  • impersonate or falsely claim to represent a person or organisation
  • post messages that are unrelated to the topic of the original post
  • any promotional materials on behalf of a commercial enterprise
  • make comments which are party political in nature

How we engage with other users

If you follow or our social media accounts, we will not automatically follow you back. We follow organisations and individuals of relevance to us, where appropriate. If we do follow another account, we are not offering any kind of endorsement.

We may refer to existing hashtags that are in common use to categorise messages for ease of reference. It does not imply endorsement of any kind.

We welcome subscribers to our content but reserve the right to remove any subscriber that hosts content which is malicious or offensive.

How we use information

Although we may not be able to reply to all comments and messages we receive via social media, we may use them to inform our understanding of a particular topic or issue. We may record information from messages or comments for internal use, to help with our ongoing monitoring of fundraising standards. However, we will not record any personal information from social media users.

Our availability

We will review and monitor messages and other activity during office hours, Monday to Friday, excluding public holidays. We may post updates out of office hours. Our social media accounts may occasionally be unavailable. We do not accept any responsibility for lack of service.

For more information on our social media policy, contact us.

Download this policy in Welsh