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Make a complaint

Is your complaint about allegations of fraud or criminal activity?

For example, if you have concerns about whether an organisation is legitimate or that charitable donations are being used for personal gain, or any other allegations of fraud or criminal activity.



We are unable to investigate this sort of complaint. Contact the police by phone on 101 if you suspect illegal activity or Report Fraud to report fraud or cybercrime.
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Is your complaint about employment or contractual matters?

For example, employment rights and responsibilities, pay, discipline and grievances.



We do not investigate this sort of complaint. We advise you to contact the organisation concerned and take the issue up with them directly. Alternatively, you may want to contact the Advisory, Conciliation and Arbitration Service (ACAS).
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Is your complaint about the quality of goods or service you’ve received from a fundraising organisation?

For example, if you believe you have been sold goods that are unsafe or dangerous, fake, not as described or which you didn’t want. Or if you believe a service was not carried out properly, added on extra costs or is an alleged scam.



We do not investigate this sort of complaint. We advise you to contact the organisation concerned and take the issue up with them directly. Alternatively, if you are not happy with its response, you may want to contact Trading Standards through the Citizens Advice consumer service (England and Wales), Consumerline (Northern Ireland) or Advice Direct Scotland (Scotland). Contact the police by phone on 101 if you suspect illegal activity or Action Fraud to report fraud or cybercrime.
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Is your complaint about how a charity is being run or any of its activities other than the way it fundraises?



We do not investigate this sort of complaint. It is usually a matter for the Charity Commission in England and Wales, the Charity Commission for Northern Ireland or the Scottish Charity Regulator (OSCR).
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