Make a complaint

We usually expect complaints to be put to the organisation complained about in the first instance. If you have not already complained to the organisation we will generally ask you to do this before taking any action.

Please read our complaints process before filling in this form.

If you need advice, or are unable to complain in writing for any reason, you can contact the Fundraising Regulator by telephone on 0300 999 3407.

There is a separate process for complaining about fundraising by charities registered in Scotland.

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What is your complaint about?

We can only consider complaints about charitable fundraising. Please refer to the list below to see if we can help you with your complaint

Is your complaint about allegations of financial misconduct by those responsible for the management of the charity or other issues relating to the governance of the organisation?

These issues are not in our remit and are usually matters for the Charity Commission in England and Wales, the Charity Commission for Northern Ireland or the Office of the Scottish Charity Regulator (OSCR)

Is your complaint about allegations of fraud or criminal activity?

These issues are not in our remit. Please contact the police or Action Fraud about these concerns.

Is your complaint about employment or contractual matters?

These issues are not in our remit. We cannot deal with complaints about employment or contractual concerns, however, we would usually suggest putting your concerns to the organisation concerned.

Is your complaint about the quality of service you have received from a charity, for example, goods you have purchased or the kind of assistance you have received from the organisation?

These kind of complaints are not in our remit. We would usually suggest putting your concerns to the organisation concerned. If you remain unhappy you may wish to approach Trading Standards and/or Action Fraud with your complaint.

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Have you contacted the organisation about your complaint?

We ask that you complain to the fundraising organisation first. This is often the quickest way to resolve a complaint. It also helps the organisation involved to act on any learning identified. You should usually give the organisation four weeks to respond. If you are unhappy with the response you receive you can then ask us to look at your complaint. If you think it is not possible for you to do this please explain why in the box below and we will consider whether to look at your complaint at this stage

About You

Contact ID

Title

First name

Last name

Email address

Address line 1

Address Line 2

Town

County

Nation

Postcode

Telephone number

What is your preferred method of contact ?

About your complaint

What type of complainant are you ?

When did the incident occur ?

Name of the charity complained about

How did you you hear about Fundraising Regulator ?

What method of fundraising was involved ?

What area of activity best describes what the charity was raising money for?

Please tell us more about your complaint

Please send us any supporting documentation relevant to your complaint

Please be aware that to consider your complaint we need your consent to share your details with third parties relevant to your complaint. For example, if a charity has paid a fundraising agency to act on its behalf. Without your consent to do this we may not be able to proceed.

I consent for the Fundraising Regulator to share my details with third parties relevant to my complaint for the purposes stated above.

YesNo