PLEASE NOTE: In line with current Government advice, all our staff are now working from home and are unable to process any complaints that are sent to us by post until further notice. We are able to access complaints submitted via our online complaints form, which can be found at the end of this page. If you have any difficulties completing our form, please email us at email@example.com and we will get back to you as soon as possible.
We can only investigate complaints about charitable fundraising.
Our complaints process page has lots of information you might find useful before you make a complaint, including:
- What we can (and cannot) investigate.
- Time limits on making complaints.
- How we deal with complaints.
How do I make a complaint?
As a first step, we usually advise you to contact the organisation you want to complain about directly. This gives them a chance to resolve the complaint themselves. (It’s often the quickest way to get the complaint resolved, too.)
But if you’re not happy with their response or if you don’t get a response within four weeks, you can make a complaint to us by filling in our web form. If you need advice, or if you’re unable to make a complaint in writing, you can also contact us on 0300 999 3407.
There is a separate process to make a complaint about fundraising by charities registered in Scotland.