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Make a complaint

We usually expect complaints to be put to the organisation complained about in the first instance. If you have not already complained to the organisation we will generally ask you to do this before taking any action.

Please read our complaints process before filling in this form.

If you need advice, or are unable to complain in writing for any reason, you can contact the Fundraising Regulator by telephone on 0300 999 3407.

There is a separate process for complaining about fundraising by charities registered in Scotland.

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What is your complaint about?
We can only consider complaints about charitable fundraising. Please refer to the list below to see if we can help you with your complaint


These issues are not in our remit and are usually matters for the Charity Commission in England and Wales, the Charity Commission for Northern Ireland or the Office of the Scottish Charity Regulator (OSCR)

These issues are not in our remit. Please contact the police or Action Fraud about these concerns. 

These issues are not in our remit. We cannot deal with complaints about employment or contractual concerns, however, we would usually suggest putting your concerns to the organisation concerned.

These kind of complaints are not in our remit. We would usually suggest putting your concerns to the organisation concerned. If you remain unhappy you may wish to approach Trading Standards and/or Action Fraud with your complaint.

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About your complaint








Please be aware that to consider your complaint we need your consent to share your details with third parties relevant to your complaint. For example, if a charity has paid a fundraising agency to act on its behalf. Without your consent to do this we may not be able to proceed.