We can only investigate complaints about charitable fundraising.
Our complaints process page has lots of information you might find useful before you make a complaint, including:
- What we can (and cannot) investigate.
- Time limits on making complaints.
- How we deal with complaints.
How do I make a complaint?
As a first step, we usually advise you to contact the organisation you want to complain about directly. This gives them a chance to resolve the complaint themselves. (It’s often the quickest way to get the complaint resolved, too.)
But if you’re not happy with their response or if you don’t get a response within four weeks, you can make a complaint to us by filling in our web form. If you need advice, or if you’re unable to make a complaint in writing, you can also contact us on 0300 999 3407.
There is a separate process to make a complaint about fundraising by charities registered in Scotland.