We can only investigate complaints about charitable fundraising.
Our complaints process has lots of information you might find useful before you make a complaint, including:
- What we can (and cannot) investigate.
- Time limits on making complaints.
- How we deal with complaints.
PLEASE NOTE: In line with current Government advice, our staff are continuing to work from home. You can contact us via our online complaints form, which can be found at the end of this page.
You can also call us via 0300 999 3407. If you leave a message with your name and contact details, our team will get back to you.
We can also accept complaints via post to Fundraising Regulator, 2nd Floor, CAN Mezzanine, 49-51 East Road, London, N1 6AH. However, any responses to complaints sent via post may take longer than usual.
If you have any difficulties completing our form, please email us at email@example.com and we will get back to you as soon as possible.
How do I make a complaint?
As a first step, we usually advise you to contact the organisation you want to complain about directly. This gives them a chance to resolve the complaint themselves. (It’s often the quickest way to get the complaint resolved, too.)
But if you’re not happy with their response or if you don’t get a response within four weeks, you can make a complaint to us by filling in our web form. If you need advice, or if you’re unable to make a complaint in writing, you can also contact us on 0300 999 3407.
There is a separate process to make a complaint about fundraising by charities registered in Scotland.