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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation
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A complaint about the use of personal information: Miss A

Miss A applied for a job with a charity, which then added her to its donor mailing list. When she asked them to stop and to remove her personal details, she said her request was ignored.
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Investigation
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A complaint about telephone fundraising: Mrs C

After cancelling his regular donation to a charity, Mr C kept getting telephone fundraising calls from them – despite telling them he didn’t want to hear from them again.
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Investigation
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A complaint about fundraising by text message: Mr G

After complaining to a charity about unwanted emails in 2015, Mr G then received unwanted fundraising text messages from them in 2016.
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Investigation
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A complaint about the use of personal information: Mr K

Mr K said his father asked a charity to remove his mother from its mailing list as she now lives in a care home, but Mr K’s father was added to its database instead.
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Investigation
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A complaint that an FPS request was not actioned: Ms Q

Ms Q used the Fundraising Preference Service (FPS) to stop a charity contacting her, but they continued to send her marketing mailings afterwards.
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Guidance
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GDPR briefing: community fundraising

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers. This briefing focuses on community fundraising, and what GDPR means for practice in this area.
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Guidance
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GDPR briefing: introduction

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers. This briefing paper focuses on a general introduction to GDPR.
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Guidance
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GDPR briefing: fundraising

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers. This briefing paper focuses on what GDPR means in terms of fundraising.
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Guidance
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GDPR briefing: corporate fundraising

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers.

This briefing focuses on corporate fundraising and what GDPR means for practice in these areas.
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Guidance
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GDPR briefing: legacies

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers.

This briefing focuses on legacy fundraising and what GDPR means for practice in these areas.
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Guidance
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GDPR briefing: charitable trust fundraising

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers.

This briefing focuses on charitable trust fundraising and what GDPR means for practice in these areas.
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Guidance
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Safer giving advice

Advice for the public on safer giving and what to look out for.
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Guidance
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Personal information and fundraising: consent, purpose and transparency

Guidance to help fundraisers and trustees understand their legal responsibilities, reflect on their current practices and feel confident in developing an ethical direct marketing approach that takes full account of the rights and wishes of the individual.
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Guidance
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Data protection library: General Data Protection Regulation (GDPR) Guidance and information

Find out what GDPR is about.
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