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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation
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Decision: Brain Tumour Research

The final decision following an investigation by the Fundraising Regulator into the fundraising practices of Brain Tumour Research.
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Investigation
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A complaint about the content of a charity mailing: Mr M

Mr M complained about disturbing messaging on the outside of a charity's mailing. Despite asking the charity to remove his details from its database, the charity continued to contact him.
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Investigation
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A complaint that an FPS request was not actioned: Ms Q

Ms Q used the Fundraising Preference Service (FPS) to stop a charity contacting her, but they continued to send her marketing mailings afterwards.
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Investigation
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A complaint about misleading fundraising: the R family

Mr and Mrs R’s son is a member of a local charitable sports club. The club asked Mr and Mrs R to raise £800 so they could send a team to a sporting event. But Mr and Mrs R thought this amount was more than they needed.
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Investigation
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A complaint about misleading fundraising: Mr S and Ms T

Mr S and Ms T alleged that the charity was making false statements on its website while fundraising.
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Investigation
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A complaint about misleading fundraising: Mr U

Mr U complained to a charity because he thought they were making exaggerated statements in one of their campaigns. He wasn’t satisfied with their response.
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Investigation
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A complaint about lottery fundraising: Mr Z

Mr Z entered a charity’s lottery and won a one-of-a-kind item but found that the certificate of authenticity had a laser printed signature. He said this could reduce the value of the item and felt he was misled into entering the lottery.
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Guidance
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Quick guide - Telephone preference service (TPS) compliance checking

A quick guide to check telephone preference service compliance
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Guidance
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Safer giving advice

Advice for the public on safer giving and what to look out for.
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