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Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

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  • 2020
  • (-) Webinar
Webinar
Webinar: Handling complaints
This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
9 December 2020
Webinar
Webinar: Trustee responsibilities
This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
14 October 2020
Webinar
Webinar: Introduction to the code
This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
5 August 2020

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50 Featherstone Street,
London, EC1Y 8RT

0300 999 3407

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© 2025 Fundraising Regulator is a company limited by guarantee (no. 10016446) in England and Wales. Our registered office address is 50 Featherstone Street, London, EC1Y 8RT.

  • Home
  • About us
    • Our staff
    • Our board
    • Our committees
    • Corporate publications
    • Our governance
    • Memorandums of Understanding
    • 5 years of effective regulation
  • Our services
    • Complaints and investigations
    • The Fundraising Badge
    • Register with us
    • Get involved
    • Proactive regulation
    • Fundraising preference Service
  • About fundraising
    • Directory of registered organisations
    • Resource library
    • Code Advice Service
    • Annual Complaints Report
  • Fundraising Code
    • Using the code
    • Standards: All fundraising
      • Behaviour when fundraising
      • Responsibilities of charitable institutions and those who govern them
      • Processing personal data (information)
      • Processing donations
    • Standards: Working with others
      • Volunteers
      • Fundraising involving children
      • Professional fundraisers, commercial participators and partners
    • Standards: Specific fundraising methods
      • Collecting money or other property
      • Fundraising communications and advertisements
      • Digital
      • Events
      • Lotteries, prize competitions and free draws
      • Grant-making bodies (including trusts and foundations)
      • Payroll giving and post-tax salary donations
      • Legacies
    • Index
    • Glossary