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      • 1. Behaviour when fundraising
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Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

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  • 2020
  • (-) Webinar
Webinar
Webinar: Handling complaints
This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
9 December 2020
Webinar
Webinar: Trustee responsibilities
This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
14 October 2020
Webinar
Webinar: Introduction to the code
This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
5 August 2020

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London, EC1Y 8RT

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© 2025 Fundraising Regulator is a company limited by guarantee (no. 10016446) in England and Wales. Our registered office address is 50 Featherstone Street, London, EC1Y 8RT.

  • Fundraising Code
    • Using the code
    • Standards: All fundraising
      • Behaviour when fundraising
      • Responsibilities of charitable institutions and those who govern them
      • Processing personal data (information)
      • Processing donations
    • Standards: Working with others
      • Volunteers
      • Fundraising involving children
      • Professional fundraisers, commercial participators and partners
    • Standards: Specific fundraising methods
      • Collecting money or other property
      • Fundraising communications and advertisements
      • Digital
      • Events
      • Lotteries, prize competitions and free draws
      • Grant-making bodies (including trusts and foundations)
      • Payroll giving and post-tax salary donations
      • Legacies
    • Index
    • Glossary
  • Complaints
    • Make a complaint
      • Complaints form
    • Investigations
    • Annual Complaints Report
    • Other organisations that can help
  • Registration
    • Charity registration
    • Non charity registration
    • Our fee structure
    • Log in
  • Guidance
    • Search our guidance
    • Fundraising topics
    • Code Advice Service
    • Proactive regulation
    • Webinars
  • Directory
  • FPS
    • Manage your communications
    • Access your suppressions
    • View FPS code breaches
  • More
    • Annual report
    • About us
    • Get involved
    • Latest news
    • Resource library
    • Self-reporting
    • Contact us
    • Work for us
  • Home