Annual Complaints Report

The Fundraising Regulator’s Annual Complaints Report examines complaints escalated to the Fundraising Regulator and complaints reported by some of the UK’s largest fundraising charities.

This year’s report is set against a backdrop of the COVID-19 pandemic. It analyses data between 1 April 2020 and 31 March 2021 and tells the story of how the pandemic shaped complaints about charitable fundraising.

“While the full financial impact of the pandemic is still largely unknown, this report finds that its immediate effect on fundraising complaints was less marked than expected… With fewer staff to handle incoming complaints and many charities turning to different methods of fundraising for the first time, conditions for increased complaints may have been ripe. But this was not the case.”

Jenny Williams, Chair of the Fundraising Regulator’s Complaints and Investigations Committee

Headshot of Jenny Williams