Our governance

We’re governed by a non-executive board of directors, drawn from inside and outside the sector. As a company limited by guarantee, our directors are responsible for the overall control and strategic direction of the organisation.

The board is guided by recommendations from three committees.

  • The complaints and investigations committee reviews our casework performance and determines the outcome of certain individual complaints.
  • The standards committee oversees changes to the Code of Fundraising Practice and guidance we produce.
  • The finance, audit and risk committee monitors financial performance, risk and HR issues.

You can view the board’s terms of reference and articles of association

Minutes from the most recent Board Meetings are summarised below.

The Board meeting was held at the new office premises 167 City Road, London, EC1V 1AW with a small number of Board members attending via video conference.

The Board discussed a paper setting out the implications of the invasion of Ukraine on the fundraising sector and the short and longer term risks. The Board also noted potential implications for the Regulator. 

The Board noted the positive position of the budget at the mid-year point.

The Board reflected on the successful Annual Event which took place on 1 March 2022 and discussed the feedback received from those who participated.

The Board reviewed the progress that has been made with Equality, Diversity and Inclusion, noting that all of the staff team have now completed a two-part external training course.

The Board were updated on the revised Fundraising Preference Service that has been successfully launched, noting that it had been well received by sector press.

The Board discussed the current high risk complaint investigations that are being handled in the team.

The Board meeting was held via videoconference. 

The Board approved the Annual Report and Accounts covering the period 1 September 2020 – 31 August 2021. These will be published on the website later on in the month.

The Board discussed the preparations for the Fundraising Regulator’s Annual Event that is taking place on 1 March 2022. The event will be held virtually and will follow a similar format to the 2021 event.

The Board accepted the management accounts and discussed the progress of the levy collection. The Board noted that the collection of the levy has been successful and that the number of charities yet to pay is relatively small.

The Board discussed current high risk cases and noted that there are currently a number of particularly complex cases in the casework team. The Board also discussed how to ensure that staff in the casework team are adequately supported when dealing with challenging complainants.

The Board noted the successful move to new office premises at Eagle House, 167 City Road, London, EC1V 1AW and expressed a hope to be able to have the next meeting, in person, in the new office.

The Board were updated on the Equality, Diversity and Inclusion project, where progress had been made on website accessibility, staff training and staff monitoring.

The Board also discussed the Risk Register, the Fundraising Preference Service and proactive casework projects.

The Board meeting was held via videoconference. 

The Board discussed the proposed office move that has been required as the current premises at CAN Mezzanine are being sold. The contract on the new premises has been agreed and the move is due to take place over the Christmas closure period.

The Board approved changes to the Board and Committee terms of reference in line with the planned revision schedule.

The Board noted the current financial position and accepted the management accounts. Although it is less than two months into the financial year the Board also noted that so far levy income was progressing satisfactorily. 

The Board enjoyed a lengthy discussion on the first draft of a new five year strategic plan for the Fundraising Regulator to cover the period from 1 September 2022 to 31 August 2027. The plan will be published in early summer 2022, before then it will be shared informally with key stakeholders to gather their input.

The Board were updated on key casework concerns and the successful publication of the Annual Complaints Report.

Finally the Board were presented with an update on communications and marketing activity including the new Fundraising Badge marketing campaigns.

The Board held a full meeting via videoconference due to the restrictions in place because of Covid-19. 

The Board noted the most recent developments in relation to the easing of Covid restrictions in England and the impact this would have on the guidance for fundraisers and also the return of staff to the office.

The Board discussed the Budget and Business Plan for 2021/2022. The Board noted that this is the final year of the current strategic plan period and in many ways is a year to lay the groundwork and prepare for the next strategic plan. The Board agreed that the business plan would be published by 1 September 2021. 

The Board discussed the arrangements for the 2021/22 levy as invoices will start to be issued in late August. The Board were also informed of the high level of charity registrations including the fact that registration renewal rates were now over 90% up from 84% in the previous year.

The Board discussed the management accounts and the investment policy. 

The Board noted the changes that are underway to bring the Fundraising Preference Service in line with the recommendations in the Review of the FPS. These changes are due to come into effect in the Autumn. The Board noted the need for a clear communication plan to support the sector in understanding the changes.

Finally, the Board discussed the increases in complaints numbers that have occurred over the last 3 months. The Board noted that there is no clear reason for the increase and that complaints continue to cover a range of issues.