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Four steps for making your sorry, a good sorry

Caroline Sefton, former Case Officer, and Rob Baker, Case Officer, write about how organisations can improve their complaint handling by apologising in an appropriate way.
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Four ways your charity can improve its fundraising reporting

Philip Satherley, former Policy Manager at the Fundraising Regulator, explains how complying with the fundraising reporting requirements in the Charities (Protection and Social Investment) Act 2016 ca...
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Supporting a safe and responsible return to fundraising

Priya Warner, former Head of Policy at the Fundraising Regulator, and Daniel Fluskey, Head of Policy and External Affairs at the Chartered Institute of Fundraising, explain that for fundraising to res...
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Setting up a Coronavirus appeal: What you need to know

Priya Warner, former Head of Policy, writes about what members of the public need to know when setting up a coronavirus appeal, to ensure your fundraising is legal and ethical, and has the best chance...
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Refining our complaints process

Catherine Orr, Head of Casework, reflects upon the findings from our first external review and the learning that we have implemented as a result.
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What we’ve learned from answering enquiries from charities and the public

Edward Brown, former Standards Officer, writes about what we’ve learned from answering enquiries from charities and the public
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Trust in fundraisers: reflections on our annual accountability event

Following our annual accountability event on 18 November 2019, Lord Toby Harris reflects on discussions on the topic of trust in fundraisers.
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Fundraising on Giving Tuesday

To mark Giving Tuesday, Gráinne Mathews, who leads Giving Tuesday UK for the Charities Aid Foundation, reflects on how charities have used the global fundraising movement to try new ways of fundraisin...
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Questions your board should be asking about fundraising

To mark Trustees’ Week, Suzanne McCarthy, Chair of Depaul UK and board member of the Fundraising Regulator, writes about questions your board should be asking about fundraising.
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Five top tips to avoid fundraising fraud

Former Head of Policy Priya Warner shares five top tips to avoid fundraising fraud for International Charity Fraud Awareness Week.
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Navigating the Code of Fundraising Practice online

On 1 October 2019 the new Code of Fundraising Practice came into effect. Former Head of Policy Priya Warner writes about how we have brought the code to life on our website and how to navigate the new...
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Naming organisations that we investigate

Catherine Orr, Head of Casework, sets out the case for naming charities that we investigate as part of our complaints work.
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The ICO on Data Protection: 5 ways to build supporter trust

Richard Sisson, former Senior Policy Officer at the Information Commissioner’s Office, reflects on data protection essentials for charities and ways to build supporter confidence.
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We need to work together to grow public trust in fundraising

Lord Toby Harris, Chair of the Fundraising Regulator, discusses our latest research on public awareness, trust and expectations.
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Safer giving of Zakat during Ramadan

Ebadur Rahman, Co-Founder of MuslimGiving, explains why Ramadan is an important time for fundraising, and how to make sure you donations go to the right place.
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Dealing with complaints more effectively

Using findings from the Complaints Report 2017-18, Gerald Oppenheim explains what key lessons charities can learn to handle complaints effectively.
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Old stamps, new tricks: how to avoid stamp fraud

John Kitchen from Royal Mail talks about how selling old stamps to raise money for a good cause can lead to fraud, and how to avoid it.
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Behind the scenes with the levy team

Caroline Trabasas, former Levy and Registration Manager at the Fundraising Regulator, shares a closer look at how the levy team decided on what changes should be made to the fundraising levy.
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Reviewing the Code: what happens next

Former Head of Policy, Priya Warner talks about what the next steps are for the new Code, following a consultation last year.
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Respect your donors’ data wishes

Gerald Oppenheim, Chief Executive explains why fundraisers should respect the data protection rights of the public, for Data Protection Day 2019.
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