News

Opinion

Four steps for making your sorry, a good sorry

Caroline Sefton and Rob Baker, Case Officers, write about how organisations can improve their complaint handling by apologising in an appropriate way.
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Opinion

Four ways your charity can improve its fundraising reporting

Philip Satherley, Policy Manager at the Fundraising Regulator, explains how complying with the fundraising reporting requirements in the Charities (Protection and Social Investment) Act 2016 can help ...
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Opinion

Supporting a safe and responsible return to fundraising

Priya Warner, Head of Policy at the Fundraising Regulator, and Daniel Fluskey, Head of Policy and External Affairs at the Chartered Institute of Fundraising, explain that for fundraising to restart sa...
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Opinion

Setting up a Coronavirus appeal: What you need to know

Priya Warner, Head of Policy, writes about what members of the public need to know when setting up a coronavirus appeal, to ensure your fundraising is legal and ethical, and has the best chance of suc...
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Opinion

Refining our complaints process

Catherine Orr, Head of Casework, reflects upon the findings from our first external review and the learning that we have implemented as a result.
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Opinion

What we’ve learned from answering enquiries from charities and the public

Edward Brown, Standards Officer, writes about what we’ve learned from answering enquiries from charities and the public
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