Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Webinar

Webinar: Handling complaints

This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
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Investigation summary

Mermaids: December 2020

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Investigation summary

Breast Cancer Research Aid and Giving Support Ltd: December 2020

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Investigation summary

Cancer Research and Genetics UK and Recycle Proline Ltd: December 2020

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Publication

Evaluation of the Fundraising Preference Service

The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
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Publication

Annual complaints report 2019/20

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2019/20.
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Webinar

Webinar: Trustee responsibilities

This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
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Publication

Complaints process

We investigate complaints about charitable fundraising where these cannot be resolved by organisations themselves or where it has caused, or has the potential to cause, significant public harm. Our co...
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Guidance

The Charities (Protection and Social Investment) Act 2016: Fundraising reporting requirements guidance 

Good practice guidance on meeting the reporting requirements in Section 13 of the Charities (Protection and Social Investment) Act 2016.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
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Investigation summary

Age UK and The National Door To Door Company: September 2020

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Investigation summary

Cash for Kids: September 2020

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Investigation summary

Crawley Open House: September 2020

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Investigation summary

LifeSpring Ministries: September 2020

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Investigation summary

Water Aid: September 2020

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Webinar

Webinar: Introduction to the code

This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
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Coronavirus guidance

5 things you can expect from fundraisers during the Coronavirus pandemic - Withdrawn Feb 2022

This guidance is designed to highlight five things that members of the public can expect from fundraisers during the Coronavirus pandemic.
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Investigation summary

Leukaemia & Myeloma Research UK and Fundraising Support Ltd: June 2020

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Investigation summary

WaterAid: June 2020

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Investigation summary

Church Urban Fund: June 2020

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Publication

Survey of Fundraising Regulator registrants 2019/20

In November 2019, we carried out an anonymous survey of our registrants. The results provide an important evidence base for our work in the year ahead and beyond.
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Consultation response

ICO draft Direct Marketing Code of Practice: response from the Fundraising Regulator 

A response from the Fundraising Regulator to the Information Commissioner's Office (ICO) consultation on the draft Direct Marketing Code of Practice.
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Publication

Annual complaints report 2018/19

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2018/19.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of April 2019

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of April 2019.
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