Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation summary

Cancer Research and Genetics UK and Recycle Proline Ltd: December 2020

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Investigation summary

Breast Cancer Research Aid and Giving Support Ltd: December 2020

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Investigation summary

Mermaids: December 2020

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Guidance

The Charities (Protection and Social Investment) Act 2016: Fundraising reporting requirements guidance 

Good practice guidance on meeting the reporting requirements in Section 13 of the Charities (Protection and Social Investment) Act 2016.
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Investigation summary

Water Aid: September 2020

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Investigation summary

Age UK and The National Door To Door Company: September 2020

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Investigation summary

Crawley Open House: September 2020

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Investigation summary

Cash for Kids: September 2020

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Investigation summary

LifeSpring Ministries: September 2020

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Investigation summary

Church Urban Fund: June 2020

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Investigation summary

Leukaemia & Myeloma Research UK and Fundraising Support Ltd: June 2020

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Investigation summary

WaterAid: June 2020

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Investigation summary

Coping with Cancer North East and Unicare Limited: March 2020

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Investigation summary

Blind Veterans UK: March 2020

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Investigation summary

Macmillan Cancer Support: March 2020

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Investigation summary

National Deaf Children’s Society and Smile Fundraising Ltd: March 2020

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Investigation summary

Against Breast Cancer and Recycling Clothes Company Ltd: February 2020

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Guidance

Charity clothing collections

Advice for the public from Fundraising Regulator and Local Government Association on charity clothing collection bags.
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Guidance

Complaints handling guidance for charities and third-party fundraising organisations

Guidance to help fundraising organisations when dealing with complaints about fundraising, setting out how the Fundraising Regulator defines a complaint and how organisations are expected to handle th...
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Guidance

Charity challenge events

10 tips for taking part in events run by challenge event companies
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Guidance

Guidance for fundraising platforms: 5 focus areas for donor transparency

The Fundraising Regulator analysed information provided to donors across eighteen well-known platforms. This guidance represents the minimum standard of information we would expect to see for donors t...
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Guidance

Telephone Preference Service (TPS) compliance checking: quick guide for fundraisers

Numbers listed on the Telephone Preference Service (TPS) register must not be called without consent. This quick guide is designed to help fundraising organisations understand when they need to check ...
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Guidance

Online fundraising - advice and guidance for the public

This guidance is designed to highlight the key things you need to know about online fundraising platforms, whether you are setting up an appeal of your own, or donating to an existing one.
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Guidance

GDPR briefing: Corporate fundraising (4)

The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
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