Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Webinar

Webinar: Handling complaints

This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
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Webinar

Webinar: Trustee responsibilities

This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
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Guidance

The Charities (Protection and Social Investment) Act 2016: Fundraising reporting requirements guidance 

Good practice guidance on meeting the reporting requirements in Section 13 of the Charities (Protection and Social Investment) Act 2016.
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Webinar

Webinar: Introduction to the code

This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
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Guidance

Charity clothing collections

Advice for the public from Fundraising Regulator and Local Government Association on charity clothing collection bags.
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Guidance

Complaints handling guidance for charities and third-party fundraising organisations

Guidance to help fundraising organisations when dealing with complaints about fundraising, setting out how the Fundraising Regulator defines a complaint and how organisations are expected to handle th...
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Guidance

Charity challenge events

10 tips for taking part in events run by challenge event companies
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Guidance

Guidance for fundraising platforms: 5 focus areas for donor transparency

The Fundraising Regulator analysed information provided to donors across eighteen well-known platforms. This guidance represents the minimum standard of information we would expect to see for donors t...
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Guidance

Telephone Preference Service (TPS) compliance checking: quick guide for fundraisers

Numbers listed on the Telephone Preference Service (TPS) register must not be called without consent. This quick guide is designed to help fundraising organisations understand when they need to check ...
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Guidance

Online fundraising - advice and guidance for the public

This guidance is designed to highlight the key things you need to know about online fundraising platforms, whether you are setting up an appeal of your own, or donating to an existing one.
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Guidance

GDPR briefing: Corporate fundraising (4)

The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
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Guidance

GDPR briefing: Charitable trust fundraising (6)

The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
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Guidance

GDPR briefing: Community fundraising (3)

The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
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Guidance

GDPR briefing: Legacies (5)

The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
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Guidance

GDPR briefing: Fundraising (2)

The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
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Guidance

GDPR briefing: Introduction (1)

The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
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