We investigate complaints about charitable fundraising where these cannot be resolved by organisations themselves or where it has caused, or has the potential to cause, significant public harm. Our co...
Department for Communities consultation on a code of practice for gambling operators: response from the Fundraising Regulator
The Fundraising Regulator’s response to a consultation hosted by the Department for Communities in Northern Ireland on the introduction of a code of practice for gambling operators who hold a licence,...
This guidance is designed to highlight important points to consider before setting up a fundraising appeal to ensure your fundraising is legal and ethical, and has the best chance of success.
Coronavirus (COVID-19): Supporting safe and responsible fundraising
This guidance was published on 16 February 2022. This guidance aims to support charities and their fundraising partners, to fundraise safely and responsibly in ways which protect the public, fundraise...
This advice sets out what you need to know if you receive a charity bag and want to donate in this way. We also set out what you can do make it clear you do not wish to receive charity bags.
Code of Fundraising Practice consultation paper: closed November 2018
In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on the style, presentation, clarity and accessibility of the code. This discussion paper was re...
Complaints handling guidance for charities and third-party fundraising organisations
Guidance to help fundraising organisations when dealing with complaints about fundraising, setting out how the Fundraising Regulator defines a complaint and how organisations are expected to handle th...
Guidance for fundraising platforms: 5 focus areas for donor transparency
The Fundraising Regulator analysed information provided to donors across eighteen well-known platforms. This guidance represents the minimum standard of information we would expect to see for donors t...
Consultation on the Code of Fundraising Practice: closed February and March 2018
In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on complaints handing, TPS compliance and online fundraising platforms.
Telephone Preference Service (TPS) compliance checking: quick guide for fundraisers
Numbers listed on the Telephone Preference Service (TPS) register must not be called without consent. This quick guide is designed to help fundraising organisations understand when they need to check ...
This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure the...
Online fundraising - advice and guidance for the public
This guidance is designed to highlight the key things you need to know about online fundraising platforms, whether you are setting up an appeal of your own, or donating to an existing one.
Code of Fundraising Practice response paper: closed February and March 2018
In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on complaints handing, TPS compliance and online fundraising platforms. This response paper was...
The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...