Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Webinar

Webinar: Handling complaints

This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
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Webinar

Webinar: Trustee responsibilities

This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
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Webinar

Webinar: Introduction to the code

This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
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Consultation response

ICO draft Direct Marketing Code of Practice - response from the Fundraising Regulator 

A response from the Fundraising Regulator to the Information Commissioner's Office consultation on the draft Direct Marketing Code of Practice.
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Consultation response

ICO consultation on a direct marketing code of practice – response from the Fundraising Regulator

A response from the Fundraising Regulator to the Information Commissioners Office consultation on a direct marketing code of practice.
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Consultation response

Consultation on the charity digital code – response from the Fundraising Regulator

A response from the Fundraising Regulator to the consultation on the charity digital code.
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Consultation response

NCVO consultation on a charity code of ethics – response from the Fundraising Regulator

A response from the Fundraising Regulator to the NCVO (The National Council for Voluntary Organisations) consultation on a charity code of ethics.
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