Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Coronavirus guidance

Coronavirus (COVID-19): Supporting safe and responsible fundraising

This guidance was published on 21 July 2021. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support charit...
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Publication

Annual Complaints Report 2020/21

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2020/21.
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Coronavirus guidance

Coronavirus (COVID-19): Events and community fundraising guidance

This guidance was published on 19 April 2021. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chari...
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Coronavirus guidance

Coronavirus (COVID-19): Cash collections guidance

This guidance was published on 19 April 2021. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chari...
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Coronavirus guidance

Coronavirus (COVID-19): Fundraising key principles guidance

This guidance was updated on 12 April 2021. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chariti...
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Coronavirus guidance

Coronavirus (COVID-19): Public fundraising guidance

This guidance was updated on 12 April 2021. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chariti...
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Publication

Unacceptable behaviour policy

This policy explains what we mean by unacceptable behaviour and how we will manage this.
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Publication

Evaluation of the Fundraising Preference Service

The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
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Publication

Annual complaints report 2019/20

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2019/20.
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Publication

Complaints process

We investigate complaints about fundraising where these cannot be resolved by the organisations themselves.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
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Coronavirus guidance

5 things you can expect from fundraisers during the Coronavirus pandemic

This guidance is designed to highlight five things that members of the public can expect from fundraisers during the Coronavirus pandemic.
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Coronavirus guidance

10 steps to setting up a fundraising appeal

This guidance is designed to highlight important points to consider before setting up a fundraising appeal to ensure your fundraising is legal and ethical, and has the best chance of success.
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Publication

Survey of Fundraising Regulator registrants 2019/20

In November 2019, we carried out an anonymous survey of our registrants. The results provide an important evidence base for our work in the year ahead and beyond.
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Publication

Annual complaints report 2018/19

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2018/19.
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Publication

An external review of our casework

This is the Executive Summary of an External Review of the Fundraising Regulator’s casework conducted in 2018/19.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of April 2019

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of April 2019.
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