Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation summary

Shelter: June 2021

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Coronavirus guidance

Coronavirus (COVID-19): Cash collections guidance - Withdrawn Feb 2022

This guidance was published on 19 April 2021 and withdrawn on 16 Feb 2022, as the information has been superseded by our supporting safe and responsible fundraising guidance.
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Investigation summary

Water Aid: September 2020

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Investigation summary

Church Urban Fund: June 2020

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Guidance

Telephone Preference Service (TPS) compliance checking: quick guide for fundraisers

Numbers listed on the Telephone Preference Service (TPS) register must not be called without consent. This quick guide is designed to help fundraising organisations understand when they need to check ...
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