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1. Behaviour when fundraising
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Useful guidance, summaries of our investigations, and publications for donors and fundraisers.
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Investigation summary
Investigation summary
Sustrans: June 2025
Investigation summary into Sustrans, June 2025
17 June 2025
Investigation summary
Centrepoint Christian Church: June 2025
Investigation summary into Centrepoint Christian Church, June 2025
17 June 2025
Investigation summary
Leukaemia and Myeloma Research UK and Fundraising Support Ltd: March 2023
A summary of an investigation into Leukaemia and Myeloma Research UK (registered charity no. 1161622) and its agency Fundraising Support Ltd.
1 March 2025
Investigation summary
Cancer Relief UK and Recycling Solutions North West Ltd: November 2024
Investigation summary into Cancer Relief UK and its agency, Recycling Solutions North West Ltd November 2024
4 November 2024
Investigation summary
St. Thomas Mar Thoma Church: August 2024
Investigation summary into St. Thomas Mar Thoma Church: August 2024
1 August 2024
Investigation summary
Penny Appeal: June 2024
Investigation summary into Penny Appeal: June 2024
13 June 2024
Investigation summary
Breast Cancer Now and APPCO UK: May 2024
Investigation summary into Breast Cancer Now and APPCO UK: May 2024
31 May 2024
Investigation summary
SOS Children’s Villages UK and Zen Fundraising Ltd: May 2024
Investigation summary into SOS Children's Villages UK and Zen Fundraising Ltd: May 2024
31 May 2024
Investigation summary
Inside Success Union CIC: January 2024
Investigation summary into Inside Success Union CIC (January 2024)
9 January 2024
Investigation summary
Hospitals Charity: November 2023
A summary of an investigation by the Fundraising Regulator into Hospitals Charity.
1 November 2023
Investigation summary
Princess Alice Hospice: October 2023
A summary of an investigation into Princess Alice Hospice.
9 October 2023
Publication
The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of July 2022
This research reviews how charities are complying with the fundraising reporting requirements of the Charities (Protection and Social Investment) Act 2016, as of July 2022.
9 January 2023
Publication
Code review 2022-24 public call for information: closed November 2022
This call for information seeks views on how the Code of Fundraising Practice can be improved so that it provides an effective regulatory framework, now and in the future.
4 October 2022
Publication
Implementing the FPS evaluation recommendations
An overview of how the Fundraising Regulator has implemented the recommendations from the independent review of the Fundraising Preference Service.
20 April 2022
Publication
Unacceptable behaviour policy
This policy explains what we mean by unacceptable behaviour and how we will manage this.
21 January 2021
Publication
Evaluation of the Fundraising Preference Service
The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
13 November 2020
Publication
The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020
This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
14 September 2020
Publication
Survey of Fundraising Regulator registrants 2019/20
In November 2019, we carried out an anonymous survey of our registrants. The results provide an important evidence base for our work in the year ahead and beyond.
11 March 2020
Publication
The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of April 2019
This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of April 2019.
15 January 2020
Publication
Our consultation policy and process
We are committed to engaging and consulting with the sector and public on important fundraising and regulatory issues.
25 September 2019
Publication
The role of the Fundraising Regulator: public awareness, trust and expectations
This research provides a snapshot of trust in fundraising and the impact the Fundraising Regulator has made in this area.
10 July 2019
Publication
Code of Fundraising Practice response paper: closed November 2018
In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on the style, presentation, clarity and accessibility of the code. This paper summarising our r...
1 June 2019
Publication
Code of Fundraising Practice consultation paper: closed November 2018
In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on the style, presentation, clarity and accessibility of the code. This discussion paper was re...
1 September 2018
Publication
The Fundraising Promise
This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure the...
18 June 2018
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Home
About us
Our staff
Our board
Our committees
Corporate publications
Our governance
Memorandums of Understanding
5 years of effective regulation
Our services
Complaints and investigations
The Fundraising Badge
Register with us
Get involved
Proactive regulation
Fundraising Preference Service
About fundraising
Directory of registered organisations
Fundraising topics
Resource library
Code Advice Service
Annual Complaints Report
Fundraising Code
Using the code
Standards: All fundraising
Behaviour when fundraising
Responsibilities of charitable institutions and those who govern them
Processing personal data (information)
Processing donations
Standards: Working with others
Volunteers
Fundraising involving children
Professional fundraisers, commercial participators and partners
Standards: Specific fundraising methods
Collecting money or other property
Fundraising communications and advertisements
Digital
Events
Lotteries, prize competitions and free draws
Grant-making bodies (including trusts and foundations)
Payroll giving and post-tax salary donations
Legacies
Index
Glossary