Investigations
We investigate complaints about fundraising where these cannot be resolved by the organisations concerned themselves. We do this by considering whether the fundraising organisation has complied with the Code of Fundraising Practice.
Investigation summaries
We publish summaries of our investigations to share learning with the sector and enable the public to make informed decisions when they donate to charity. Below you can find our most recent investigations.
Guru Nanak Darbar Gurdwara, Oakengates: March 2021
Guru Nanak Darbar Gurdwara, Oakengates: March 2021
The PCC of The Ecclesiastical Parish of St John Cove: March 2021
The PCC of The Ecclesiastical Parish of St John Cove: March 2021Investigation reports
The most serious, novel and sensitive investigations are considered by our complaints and investigation committee. The decisions we have made in these cases are usually published in full.
Complaints publications
Each year we publish our annual complaints report to share learning and highlight the cases we have dealt with.
We also publish each month a list indicating which charities have failed to access requests to stop communication, made by the public on the Fundraising Preference Service (FPS).
