Investigations
We investigate complaints about fundraising where these cannot be resolved by the organisations concerned themselves. We do this by considering whether the fundraising organisation has complied with the Code of Fundraising Practice.
We publish summaries of our investigations on a quarterly basis. They help to explain more about what we do and share learning with the sector.
We publish summaries of our investigations on a quarterly basis. They help to explain more about what we do and share learning with the sector.
Investigation summary: Breast Cancer Research Aid and Giving Support Ltd
Investigation summary: Breast Cancer Research Aid and Giving Support Ltd
Investigation summary: Cancer Research and Genetics UK and Recycle Proline Ltd
Investigation summary: Cancer Research and Genetics UK and Recycle Proline LtdInvestigation reports
The most serious, novel and sensitive investigations are considered by our complaints and investigation committee. The decisions we have made in these cases are usually published in full.
Complaints publications
Each year we publish our annual complaints report to share learning and highlight the cases we have dealt with.
We also publish each month a list indicating which charities have failed to access requests to stop communication, made by the public on the Fundraising Preference Service (FPS).
