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Four steps for making your sorry, a good sorry

Caroline Sefton, former Case Officer, and Rob Baker, Case Officer, write about how organisations can improve their complaint handling by apologising in an appropriate way.
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Four ways your charity can improve its fundraising reporting

Philip Satherley, former Policy Manager at the Fundraising Regulator, explains how complying with the fundraising reporting requirements in the Charities (Protection and Social Investment) Act 2016 ca...
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Supporting a safe and responsible return to fundraising

Priya Warner, former Head of Policy at the Fundraising Regulator, and Daniel Fluskey, Head of Policy and External Affairs at the Chartered Institute of Fundraising, explain that for fundraising to res...
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Setting up a Coronavirus appeal: What you need to know

Priya Warner, former Head of Policy, writes about what members of the public need to know when setting up a coronavirus appeal, to ensure your fundraising is legal and ethical, and has the best chance...
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Refining our complaints process

Catherine Orr, Head of Casework, reflects upon the findings from our first external review and the learning that we have implemented as a result.
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What we’ve learned from answering enquiries from charities and the public

Edward Brown, former Standards Officer, writes about what we’ve learned from answering enquiries from charities and the public
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Being a trustee has never been so challenging or rewarding

Lord Michael Grade, former Chair of the Fundraising Regulator, talks about his time as a trustee and why trusteeship has never been so important.
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Five ways to check if an email from us is genuine

Following a series of scam emails targeting charities, Stephen Service, former Policy Manager at the Fundraising Regulator, highlights five ways to check if an email from the Fundraising Regulator is ...
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Finance and fundraising: we need better partnerships

Andrew O'Brien, former Head of Policy and Engagement for the Charity Finance Group, writes about why finance teams and fundraisers need to communicate better in order to ensure enough income is genera...
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