Fundraising Regulator launches survey ahead of reviewing fundraising complaints reporting

The Fundraising Regulator has announced the launch of a 6-week survey to understand how charities currently use the information it shares about fundraising complaints, as part of a review of how the regulator shares learning with the sector. 

We launched the survey firstly to understand how charities use our Annual Complaints Report (ACR), particularly the fundraising complaints data we collect from charities, and how reporting could be improved in the future.

We publish the ACR each year and present insights from our casework in part one, alongside data on complaints reported by a sample of the UK’s largest fundraising charities in part two.

The survey also includes questions about other information we publish about our casework, such as our investigation summaries, and whether this informs how fundraising is carried out by charities.

The survey is open to any person associated with an organisation that has an interest in complaints about charitable fundraising – including both charities and non-charities such as commercial agencies or online fundraising platforms. 

The survey will remain open to respondents until Friday 18 August 2023. 

Gerald Oppenheim, Chief Executive of the Fundraising Regulator, said:

“Gathering and reporting information about fundraising complaints is a key part of our work to share learning with the sector and enable the public to make informed decisions when they donate to charity.

“We encourage anyone with an interest in complaints to complete this survey. This will allow us to develop our understanding of how charities use fundraising complaints data and improve our reporting in the future.”