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Useful guidance, summaries of our investigations, and publications for donors and fundraisers.
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Hospitals Charity: November 2023
A summary of an investigation by the Fundraising Regulator into Hospitals Charity.
1 November 2023
Investigation summary
Princess Alice Hospice: October 2023
A summary of an investigation into Princess Alice Hospice.
9 October 2023
Investigation summary
National Deaf Children’s Society: June 2023
A summary of an investigation into National Deaf Children’s Society.
27 June 2023
Guidance
Guidance for online fundraising platforms
This guidance represents the minimum standard of information we would expect donors to see to be able to make an informed decision to donate through an online fundraising platform.
17 February 2023
Guidance
The Charities (Protection and Social Investment) Act 2016: Fundraising reporting requirements guidance
Guidance on complying with fundraising reporting requirements for charities which produce an annual report and their trustees.
9 January 2023
Guidance
Tips for giving safely to charity: advice for the public
Be alert to common fraud tactics when giving in-person or online. This will give you confidence to donate to genuine causes.
25 November 2022
Guidance
Key questions you should ask when donating to an online fundraising appeal
Although most appeals are genuine, you should take care when donating through a platform so that you can be sure that your donations go to a legitimate cause, and that they are used for the purpose yo...
24 November 2022
Guidance
Setting up an online fundraising appeal: advice for the public
This guidance is designed to highlight the key things you need to know about setting up an online fundraising appeal.
24 November 2022
Guidance
10 steps to setting up a fundraising appeal
This guidance is designed to highlight important points to consider before setting up a fundraising appeal to ensure your fundraising is legal and ethical, and has the best chance of success.
10 March 2022
Guidance
Charity bags: advice for the public
This advice sets out what you need to know if you receive a charity bag and want to donate in this way. We also set out what you can do make it clear you do not wish to receive charity bags.
14 January 2022
Webinar
Webinar: Handling complaints
This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
9 December 2020
Webinar
Webinar: Trustee responsibilities
This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
14 October 2020
Webinar
Webinar: Introduction to the code
This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
5 August 2020
Guidance
Charity challenge events
10 tips for taking part in events run by challenge event companies
30 July 2018
Guidance
Telephone Preference Service (TPS) compliance checking: quick guide for fundraisers
Numbers listed on the Telephone Preference Service (TPS) register must not be called without consent. This quick guide is designed to help fundraising organisations understand when they need to check ...
20 June 2018
Guidance
GDPR briefing: Charitable trust fundraising (6)
The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
26 February 2018
Guidance
GDPR briefing: Corporate fundraising (4)
The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
26 February 2018
Guidance
GDPR briefing: Community fundraising (3)
The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
26 February 2018
Guidance
GDPR briefing: Legacies (5)
The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
26 February 2018
Guidance
GDPR briefing: Fundraising (2)
The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
26 February 2018
Guidance
GDPR briefing: Introduction (1)
The Fundraising Regulator and Chartered Institute of Fundraising (CIoF) produced six data protection briefings in February 2018 in advance of the General Data Protection Regulation (GDPR) becoming eff...
26 February 2018
Home
About us
Our staff
Our Board
Our Committees
Corporate publications
Our governance
Memorandums of Understanding
5 years of effective regulation
Our services
Complaints and investigations
The Fundraising Badge
Register with us
Get involved
Proactive regulation
Fundraising preference Service
About fundraising
Directory of registered organisations
Resource library
Code Advice Service
Annual Complaints Report
Fundraising Code
Using the code
Standards: All fundraising
Behaviour when fundraising
Responsibilities of charitable institutions and those who govern them
Processing personal data (information)
Processing donations
Standards: Working with others
Volunteers
Fundraising involving children
Professional fundraisers, commercial participators and partners
Standards: Specific fundraising methods
Collecting money or other property
Fundraising communications and advertisements
Digital
Events
Lotteries, prize competitions and free draws
Grant-making bodies (including trusts and foundations)
Payroll giving and post-tax salary donations
Legacies
Index
Glossary