Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Webinar

Webinar: Handling complaints

This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
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Webinar

Webinar: Trustee responsibilities

This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
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Webinar

Webinar: Introduction to the code

This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
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Coronavirus guidance

5 things you can expect from fundraisers during the Coronavirus pandemic

This guidance is designed to highlight five things that members of the public can expect from fundraisers during the Coronavirus pandemic.
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Coronavirus guidance

10 steps to setting up a fundraising appeal

This guidance is designed to highlight important points to consider before setting up a fundraising appeal to ensure your fundraising is legal and ethical, and has the best chance of success.
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