Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Coronavirus guidance

Coronavirus (COVID-19): Supporting safe and responsible fundraising

This guidance was published on 16 February 2022. This guidance aims to support charities and their fundraising partners, to fundraise safely and responsibly in ways which protect the public, fundraise...
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Coronavirus guidance

Coronavirus (COVID-19): Cash collections guidance - Withdrawn Feb 2022

This guidance was published on 19 April 2021 and withdrawn on 16 Feb 2022, as the information has been superseded by our supporting safe and responsible fundraising guidance.
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Coronavirus guidance

Coronavirus (COVID-19): Events and community fundraising guidance - Withdrawn Feb 2022

This guidance was published on 19 April 2021 and withdrawn on 16 Feb 2022, as the information has been superseded by our supporting safe and responsible fundraising guidance.
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Coronavirus guidance

Coronavirus (COVID-19): Fundraising key principles guidance - Withdrawn Feb 2022

This guidance was updated on 12 April 2021 and withdrawn on 16 Feb 2022, as the information has been superseded by our supporting safe and responsible fundraising guidance.
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Coronavirus guidance

Coronavirus (COVID-19): Public fundraising guidance - Withdrawn Feb 2022

This guidance was updated on 12 April 2021 and withdrawn on 16 Feb 2022, as the information has been superseded by our supporting safe and responsible fundraising guidance.
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Webinar

Webinar: Handling complaints

This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
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Webinar

Webinar: Trustee responsibilities

This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
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Webinar

Webinar: Introduction to the code

This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
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Coronavirus guidance

5 things you can expect from fundraisers during the Coronavirus pandemic - Withdrawn Feb 2022

This guidance is designed to highlight five things that members of the public can expect from fundraisers during the Coronavirus pandemic.
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