Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Publication

Complaints process

We investigate complaints about charitable fundraising where these cannot be resolved by organisations themselves or where it has caused, or has the potential to cause, significant public harm. Our co...
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Publication

Implementing the FPS evaluation recommendations

An overview of how the Fundraising Regulator has implemented the recommendations from the independent review of the Fundraising Preference Service.
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Coronavirus guidance

Coronavirus (COVID-19): Supporting safe and responsible fundraising

This guidance was published on 16 February 2022. This guidance aims to support charities and their fundraising partners, to fundraise safely and responsibly in ways which protect the public, fundraise...
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Publication

An external review of our casework: 2021

An executive summary of an external review of the Fundraising Regulator’s casework conducted in 2021.
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Publication

Annual Complaints Report 2020/21

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2020/21.
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Coronavirus guidance

Coronavirus (COVID-19): Cash collections guidance - Withdrawn Feb 2022

This guidance was published on 19 April 2021 and withdrawn on 16 Feb 2022, as the information has been superseded by our supporting safe and responsible fundraising guidance.
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Coronavirus guidance

Coronavirus (COVID-19): Events and community fundraising guidance - Withdrawn Feb 2022

This guidance was published on 19 April 2021 and withdrawn on 16 Feb 2022, as the information has been superseded by our supporting safe and responsible fundraising guidance.
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Coronavirus guidance

Coronavirus (COVID-19): Fundraising key principles guidance - Withdrawn Feb 2022

This guidance was updated on 12 April 2021 and withdrawn on 16 Feb 2022, as the information has been superseded by our supporting safe and responsible fundraising guidance.
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Coronavirus guidance

Coronavirus (COVID-19): Public fundraising guidance - Withdrawn Feb 2022

This guidance was updated on 12 April 2021 and withdrawn on 16 Feb 2022, as the information has been superseded by our supporting safe and responsible fundraising guidance.
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Publication

Unacceptable behaviour policy

This policy explains what we mean by unacceptable behaviour and how we will manage this.
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