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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Publication

Evaluation of the Fundraising Preference Service

The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
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Publication

Annual complaints report 2019/20

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2019/20.
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Guidance

Charity bags: guidance for fundraisers

This guidance is intended to support charities and the companies they work with to understand the legal requirements and regulatory standards expected of them when distributing and collecting charity ...
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Guidance

Charity bags: what you need to know

This guidance sets out what you need to know if you receive a charity bag and want to donate in this way. We also set out what you can do make it clear you do not wish to receive charity bags.
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Webinar

Webinar: Trustee responsibilities

This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
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Publication

Business Plan 2020/21

Our Business Plan sets out the annual objectives that will allow the Fundraising Regulator to achieve the outcomes in its Strategic Plan. It includes information on budget, governance and staff struct...
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Publication

Complaints process

We investigate complaints about fundraising where these cannot be resolved by the organisations themselves.
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Guidance

The Charities (Protection and Social Investment) Act 2016: Fundraising reporting requirements guidance 

Good practice guidance on meeting the reporting requirements in Section 13 of the Charities (Protection and Social Investment) Act 2016.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
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Investigation summary

Water Aid: September 2020

Read the investigation summary.
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Publication

Strategic Plan 2018-22

The strategic plan sets out the longer term outcomes of the Fundraising Regulator to be reached between 2018 and 2022. It includes information on our budget, mission and values.
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Investigation summary

Age UK and The National Door To Door Company: September 2020

Read the investigation summary.
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Investigation summary

Cash for Kids: September 2020

Read the investigation summary.
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Investigation summary

Crawley Open House: September 2020

Read the investigation summary.
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Investigation summary

LifeSpring Ministries: September 2020

Read the investigation summary.
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Webinar

Webinar: Introduction to the code

This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
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Coronavirus advice

5 things you can expect from fundraisers during the Coronavirus pandemic

This guidance is designed to highlight five things that members of the public can expect from fundraisers during the Coronavirus pandemic.
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Coronavirus advice

Coronavirus (COVID-19): Fundraising key principles guidance

This guidance was updated on 15 October 2020. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chari...
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Coronavirus advice

Coronavirus (COVID-19): Public fundraising guidance

This guidance was updated on 15 October 2020. This guidance is part of a series of resources produced by the Fundraising Regulator and the Chartered Institute of Fundraising that aims to support chari...
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Investigation summary

WaterAid: June 2020

Read the investigation summary.
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Investigation summary

Leukaemia & Myeloma Research UK and Fundraising Support Ltd: June 2020

Read the investigation summary.
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Investigation summary

Church Urban Fund: June 2020

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Coronavirus advice

10 steps to setting up a fundraising appeal

This guidance is designed to highlight important points to consider before setting up a fundraising appeal to ensure your fundraising is legal and ethical, and has the best chance of success.
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Coronavirus advice

Coronavirus (COVID-19): advice on fundraising

This advice was updated on 25 June 2020. We will update this advice on direct marketing and fundraising events as more information emerges.
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