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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation
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A complaint about misleading fundraising: Mr U

Mr U complained to a charity because he thought they were making exaggerated statements in one of their campaigns. He wasn’t satisfied with their response.
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Investigation
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A complaint about volunteer fundraising: Mr W

Mr W used an online giving platform to organise a race to raise money for a town in Africa. His intention was to organise the race every year until the local people could organise it instead.
He agreed with a charity that the money raised would be given to them, and that the charity would then pass money to him each year as needed. But he’s now in a disagreement with the charity about what should happen to the money raised.
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Investigation
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A complaint about unwanted charity bags: Mr Y

Mr Y received a charity clothing collection bag from an agency working for a charity, despite having a ‘no charity bag’ sign on his door.
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Investigation
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A complaint about lottery fundraising: Mr Z

Mr Z entered a charity’s lottery and won a one-of-a-kind item but found that the certificate of authenticity had a laser printed signature. He said this could reduce the value of the item and felt he was misled into entering the lottery.
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Guidance
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Guidance for fundraising platforms: 5 focus areas for donor transparency

The Fundraising Regulator analysed information provided to donors across eighteen well-known platforms. This guidance represents the minimum standard of information we would expect to see for donors to be able to make an informed decision to donate.
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Publication
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Complaints process

We investigate complaints about fundraising where these cannot be resolved by the organisations themselves. We deal with complaints about fundraising in England, Wales and Northern Ireland, and fundraising in Scotland where it is carried out by charities registered primarily with the Charity Commission for England and Wales or the Charity Commission for Northern Ireland.
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Rulebook
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Street fundraising rulebook

How fundraisers engaging with members of the public in local areas are expected to behave.
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Guidance
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Quick guide - Telephone preference service (TPS) compliance checking

A quick guide to check telephone preference service compliance
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Guidance
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Online fundraising - advice and guidance for the public

Guidance designed to highlight the key things you need to know about online fundraising platforms whether you are setting up an appeal of your own, or donating to an existing one.
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Guidance
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The Fundraising Code: legal appendices

Legal appendices to be read with the full fundraising code.
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Guidance
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New reporting requirements Charities Act 2016

This note provides guidance on the reporting requirements in the Charities (Protection and Social Investment) Act 2016 which came into force for accounting periods beginning on or
after 1st November 2016. The new reporting requirements apply to charities which are reporting from 2018.
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Guidance
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Complaints handling guidance

Guidance to help fundraising organisations when dealing with complaints about fundraising, setting out how the Fundraising Regulator defines a complaint and how organisations are expected to handle the complaints they receive.
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Guidance
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Cyber security: a small charity guide

A short guide aimed at small charities to explain how to improve cyber security.
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Guidance
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GDPR briefing: community fundraising

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers. This briefing focuses on community fundraising, and what GDPR means for practice in this area.
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Guidance
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GDPR briefing: introduction

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers. This briefing paper focuses on a general introduction to GDPR.
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Guidance
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GDPR briefing: fundraising

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers. This briefing paper focuses on what GDPR means in terms of fundraising.
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Guidance
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GDPR briefing: corporate fundraising

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers.

This briefing focuses on corporate fundraising and what GDPR means for practice in these areas.
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Guidance
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GDPR briefing: legacies

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers.

This briefing focuses on legacy fundraising and what GDPR means for practice in these areas.
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Guidance
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GDPR briefing: charitable trust fundraising

The Fundraising Regulator has worked with the Institute of Fundraising to produce 6 briefings on GDPR. These “bitesize” guides are designed to be as accessible and as relevant as possible for fundraisers.

This briefing focuses on charitable trust fundraising and what GDPR means for practice in these areas.
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Guidance
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Safer giving advice

Advice for the public on safer giving and what to look out for.
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Guidance
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Questions to ask fundraisers

Six questions that all fundraisers should be able to answer to help you to give safely.
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Guidance
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Fundraising preference service: quick guide

A quick guide about the fundraising preference service aimed at smaller charities.
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Guidance
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Fundraising preference service guide

A guide to the fundraising preference service. The Fundraising Preference Service (FPS) is a website-based service operated by the Fundraising Regulator. It allows members of the public to end direct marketing communications from specified charities. The service has been developed to give the public greater control over the communications that they choose to receive from charities. A supporting helpline is also available to help those who cannot access the service online: 0300 3033 517.
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Rulebook
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Door-to-door fundraising rulebook

How fundraisers approaching households are expected to behave. It includes:
1. approaching households respectfully;
2. the time of day that fundraisers may knock; and
3. fundraisers' responsibilities regarding no-cold-calling zones and door stickers.
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