We investigate complaints about fundraising where these cannot be resolved by the organisations concerned themselves. We do this by considering whether the fundraising organisation has complied with the Code of Fundraising Practice.
We publish summaries of our investigations on a quarterly basis. They help to explain more about what we do and share learning with the sector.
The Fundraising Preference Service allows people to control the nature and frequency of direct marketing communications that they receive from fundraising organisations registered in England, Wales and Northern Ireland.