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Publication
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Strategic plan 2018-21

The strategic plan sets out the longer term outcomes of the Fundraising Regulator to be reached over the next three years. It includes information on budget, mission and values.
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Publication
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Business plan 2018-19

The business plan sets out the shorter term objectives that will allow the Fundraising Regulator to achieve the outcomes in the strategic plan. It includes information on budget, governance and staff structure.
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News
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Business and strategic plans published

The 2018-19 business plan and three year strategic plan for 2018-2021 have been published today. They set out the long term outcomes and shorter term objectives of the Fundraising Regulator.
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Guidance
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Charity challenge events

10 tips for taking part in events run by challenge event companies
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News
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Annual review event marks second birthday and a successful year

The success of the past year is reflected on at the annual review event for the Fundraising Regulator.
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Opinion
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From The Blob to Lex Luther

From B movies to superheros, the launch of our new website!
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Publication
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Annual review 2017/18

The annual review provides a snapshot of the progress that the Fundraising Regulator has made in our second year of operation.
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News
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Investigation into The President’s Club

An investigation into the President’s Club Charitable Trust follows reports of the behaviour alleged to have taken place in January of this year. Our investigation sought to establish whether the President’s Club had appropriate systems in place to commission and monitor fundraising undertaken on its behalf.
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Investigation
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Decision: The President's Club Charitable Trust

The Fundraising Regulator’s decision following an investigation into the Presidents Club Charitable Trust.
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Investigation
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Decision: Brain Tumour Research

The final decision following an investigation by the Fundraising Regulator into the fundraising practices of Brain Tumour Research.
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Investigation
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A complaint about lottery fundraising: Mr Z

Mr Z told us that he entered the charity’s lottery that guarantees the entrant a one-off edition item. He said that the lottery stated that each item comes with a "signed" certificate of authenticity. Mr Z said that when the tickets were drawn he won one of the top prizes. However, he said that he was “really annoyed” to find that all the certificates had laser printed signatures. Mr Z said that this could reduce the value of the items and so felt that he was misled into entering the lottery.
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Investigation
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A complaint about unwanted charity bags: Mr Y

Mr Y complained that he had received a charity clothing collection bag from an agency of a charity. He said that he had received this charity bag despite having a ‘no charity bag’ sign on his door. He told us that he had previously complained to the agency about the same issue and it had confirmed in its response that his entire road had been removed from its delivery route.
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Investigation
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A complaint about volunteer fundraising: Mr W

Mr W organised a race to raise funds for the people of a town in Africa. He said that his intention was to continue organising the race annually until it became an event arranged by the local people. Mr W asked friends and family for sponsorship through an online giving website to cover costs associated with staging the race. He said that he agreed with the charity that donations would be given to the charity for this purpose and they would pass them on to Mr W as needed. However, he said that he and the charity are in dispute about what should happen to the money raised.
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Investigation
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A complaint about misleading fundraising: Mr U

Mr U contacted us because he had concerns about statements made by the charity within one of its campaigns. Mr U said that in online “Pop-Up” advertisements for the campaign, the charity used “exaggerated” statements. He told us that within the campaign there were no references for the statistics quoted.

Mr U told us that he was dissatisfied with the charity's response to his concerns.
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Investigation
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A complaint about misleading fundraising: Mr S and Ms T

Mr S and Ms T alleged that the charity was making false statements on its website while fundraising.
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Investigation
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A complaint about misleading fundraising: the R family

Mr and Mrs R’s son is a member of a local sports club. The charity asked Mr and Mrs R to raise £800 to enable them to send a team to a sporting event. Mrs R told us that she believed the amount requested was far higher than the amount needed.
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Investigation
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A complaint that an FPS request was not actioned: Ms Q

Ms Q complained that a charity sent her marketing mailings despite her making a request using the Fundraising Preference Service (FPS) that the charity stop contacting her.
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Investigation
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A complaint about event fundraising: Mr P

Mr P complained that an event that he attended in aid of a charity was a “rip off”. We found that the charity were not sufficiently open with Mr P.
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Investigation
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A complaint about event fundraising: Mr N

Mr N said that the charity were advertising an event on their website displaying only the Gift Aid entry price without the Standard entry price. He said that he found this to be “misleading” as it meant that any visitor arriving would expect to pay the higher price.
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Investigation
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A complaint about the content of a charity mailing: Mr M

Mr M complained that the messaging on the outside of a charity's mailing was disturbing. He said he was concerned the mailing could have been seen by his young daughter. He asked the charity to remove his details from its database but the charity continued to contact him.
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Investigation
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A complaint about ‘on behalf of’ fundraising: Mr L

Mr L complained to us because someone visited his property collecting sponsorship on behalf of a charity. He said that the fundraiser showed him a letter of authority from the charity.

He said when he contacted the charity they were unable to verify the identity of the volunteer or if they were genuine.
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Investigation
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A complaint about the use of personal information: Mr K

Mr K complained that his father had contacted a charity to ask it to remove his mother from its mailing list as she now lives in a care home.

Mr K said that instead of removing his mother from the list the charity added his father to its database.
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Investigation
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A complaint about misleading fundraising: Mr J

Mrs J complained that a charity were making inaccurate and misleading statements. She said that the charity were selling a product on the basis that “all proceeds” would go to the charity.
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