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      • 1. Behaviour when fundraising
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Publication
Unacceptable behaviour policy
This policy explains what we mean by unacceptable behaviour and how we will manage this.
21 January 2021
Webinar
Webinar: Handling complaints
This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
9 December 2020
Publication
Evaluation of the Fundraising Preference Service
The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
13 November 2020
Blog
Four ways your charity can improve its fundraising reporting
Philip Satherley, former Policy Manager at the Fundraising Regulator, explains how complying with the fundraising reporting requirements in the Charities (Protection and Social Investment) Act 2016 ca...
2 November 2020
Webinar
Webinar: Trustee responsibilities
This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
14 October 2020
Publication
The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020
This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
14 September 2020
Webinar
Webinar: Introduction to the code
This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
5 August 2020
Publication
Survey of Fundraising Regulator registrants 2019/20
In November 2019, we carried out an anonymous survey of our registrants. The results provide an important evidence base for our work in the year ahead and beyond.
11 March 2020
Consultation response
ICO draft Direct Marketing Code of Practice: response from the Fundraising Regulator 
A response from the Fundraising Regulator to the Information Commissioner's Office (ICO) consultation on the draft Direct Marketing Code of Practice.
2 March 2020
Publication
The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of April 2019
This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of April 2019.
15 January 2020
Blog
Fundraising on Giving Tuesday
To mark Giving Tuesday, Gráinne Mathews, who leads Giving Tuesday UK for the Charities Aid Foundation, reflects on how charities have used the global fundraising movement to try new ways of fundraisin...
29 November 2019
Blog
Questions your board should be asking about fundraising
To mark Trustees’ Week, Suzanne McCarthy, Chair of Depaul UK and board member of the Fundraising Regulator, writes about questions your board should be asking about fundraising.
4 November 2019
Blog
Five top tips to avoid fundraising fraud
Former Head of Policy Priya Warner shares five top tips to avoid fundraising fraud for International Charity Fraud Awareness Week.
21 October 2019
Publication
Our consultation policy and process
We are committed to engaging and consulting with the sector and public on important fundraising and regulatory issues.
25 September 2019
Blog
Naming organisations that we investigate
Catherine Orr, Head of Casework, sets out the case for naming charities that we investigate as part of our complaints work.
18 September 2019
Blog
The ICO on Data Protection: 5 ways to build supporter trust
Richard Sisson, former Senior Policy Officer at the Information Commissioner’s Office, reflects on data protection essentials for charities and ways to build supporter confidence.
18 September 2019
Publication
The role of the Fundraising Regulator: public awareness, trust and expectations
This research provides a snapshot of trust in fundraising and the impact the Fundraising Regulator has made in this area.
10 July 2019
Publication
Code of Fundraising Practice response paper: closed November 2018
In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on the style, presentation, clarity and accessibility of the code. This paper summarising our r...
1 June 2019
Closed consultation
Consultation on the Code of Fundraising Practice: closed November 2018
In the autumn of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on the style, presentation, clarity and accessibility of the code.
1 June 2019
Blog
Behind the scenes with the levy team
Caroline Trabasas, former Levy and Registration Manager at the Fundraising Regulator, shares a closer look at how the levy team decided on what changes should be made to the fundraising levy.
6 March 2019
Consultation response
Charities SORP Committee Governance Review 2018-19: response from the Fundraising Regulator
A response from the Fundraising Regulator to the Charities SORP Committee Governance Review 2018-19.
4 February 2019
Blog
Respect your donors’ data wishes
Gerald Oppenheim, Chief Executive explains why fundraisers should respect the data protection rights of the public, for Data Protection Day 2019.
28 January 2019
Consultation response
ICO consultation on a direct marketing code of practice: response from the Fundraising Regulator
A response from the Fundraising Regulator to the Information Commissioner's Office (ICO) consultation on a direct marketing code of practice.
17 December 2018
News
Naming charities we investigate
Fundraising organisations investigated by the Fundraising Regulator after 1 March 2019 will be named in case summaries.
26 November 2018

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50 Featherstone Street,
London, EC1Y 8RT

0300 999 3407

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© 2025 Fundraising Regulator is a company limited by guarantee (no. 10016446) in England and Wales. Our registered office address is 50 Featherstone Street, London, EC1Y 8RT.

  • Home
  • About us
    • Our staff
    • Our board
    • Our committees
    • Corporate publications
    • Our governance
    • Memorandums of Understanding
    • 5 years of effective regulation
  • Our services
    • Complaints and investigations
    • The Fundraising Badge
    • Registration
    • Get involved
    • Proactive regulation
    • Code Advice Service
    • Fundraising Preference Service
  • About fundraising
    • Directory of registered organisations
    • Fundraising topics
    • Guidance
    • Resource library
    • Annual Complaints Report
  • Fundraising Code
    • Using the code
    • Standards: All fundraising
      • Behaviour when fundraising
      • Responsibilities of those who govern charitable institutions
      • Processing donations
    • Standards: Working with others
      • Volunteers
      • Fundraising involving children and people in vulnerable circumstances
      • Fundraising partnerships
    • Standards: Specific fundraising methods
      • Public fundraising
      • Fundraising communications and advertising
      • Online fundraising platforms
      • Events
      • Prize competitions and free draws
      • Grant-making bodies (including trusts and foundations)
      • Payroll Giving and post-tax salary donations
      • Legacies
    • Index
    • Glossary