Skip to main content
Home
Latest news
  • Home
  • About us
    • Our staff
    • Our board
    • Our committees
    • Corporate publications
    • Our governance
    • Work for us
    • Memorandums of Understanding
  • Our services
    • Issues and complaints about fundraising
    • The Fundraising Badge
    • Registration
    • Get involved
    • Proactive regulation
    • Code Advice Service
    • Fundraising Preference Service
  • About fundraising
    • Directory of registered organisations
    • Fundraising topics
    • Guidance
    • Resource library
    • Casework Insight and Trends Report
  • Fundraising Code
    • Using the code
    • Standards: All fundraising
      • 1. Behaviour when fundraising
      • 2. Responsibilities of those who govern charitable institutions
      • 3. Processing donations
    • Standards: Working with others
      • 4. Volunteers
      • 5. Fundraising involving children and people in vulnerable circumstances
      • 6. Fundraising partnerships
    • Standards: Specific fundraising methods
      • 7. Public fundraising
      • 8. Fundraising communications and advertising
      • 9. Online fundraising platforms
      • 10. Events
      • 11. Prize competitions and free draws
      • 12. Grant-making bodies (including trusts and foundations)
      • 13. Payroll Giving and post-tax salary donations
      • 14. Legacies
    • Index
    • Glossary

Breadcrumb

  1. Home
  2. Search
Guidance
Complaints handling guidance for charities and third-party fundraising organisations
Guidance to help fundraising organisations when dealing with complaints about fundraising, setting out how the Fundraising Regulator defines a complaint and how organisations are expected to handle th...
3 July 2018
Closed consultation
Consultation on the Code of Fundraising Practice: closed February and March 2018
In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on complaints handing, TPS compliance and online fundraising platforms.
30 June 2018
Guidance
Telephone Preference Service (TPS) compliance checking: quick guide for fundraisers
Numbers listed on the Telephone Preference Service (TPS) register must not be called without consent. This quick guide is designed to help fundraising organisations understand when they need to check ...
20 June 2018
News
Fundraising Code updated on TPS Assured Certification
The Code of Fundraising Practice has been updated following consultation earlier this year. It stresses the need for compliance with the legal requirements of the Telephone Preference Service (TPS).
20 June 2018
Publication
The Fundraising Promise
This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure the...
18 June 2018
Publication
Code of Fundraising Practice response paper: closed February and March 2018
In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on complaints handing, TPS compliance and online fundraising platforms. This response paper was...
1 June 2018
Blog
Why focusing more on the public is good for fundraising
Former Policy Manager Stephen Service explains why focusing on the needs of the public is good for fundraising.
2 May 2018
Blog
In a digital world, charities need to take cyber security seriously
The National Cyber Security Centre look at the charity findings from the Cyber Security Breaches Survey 2018 in this blog for Fundraising Regulator.
27 April 2018
Publication
Code of Fundraising Practice consultation paper: closed February and March 2018
In the spring of 2018 we consulted on changes to the Code of Fundraising Practice, with a specific focus on complaints handing, TPS compliance and online fundraising platforms. This discussion paper w...
1 February 2018
Publication
Code of Fundraising Practice response paper: closed December 2017
In the winter of 2017 we consulted on changes to the Code of Fundraising Practice. This response paper was released in February 2018.
1 February 2018
Closed consultation
Consultation on the Code of Fundraising Practice: closed December 2017
In the winter of 2017 we consulted on changes to the Code of Fundraising Practice, with a specific focus on encompassing developments in the law and guidance on data protection.
1 February 2018
Publication
Code of Fundraising Practice consultation paper: closed December 2017
In the winter of 2017 we consulted on changes to the Code of Fundraising Practice. This discussion paper was released in October 2017. Comments were invited until Friday 8 December 2017.
5 October 2017
Blog
Five ways to check if an email from us is genuine
Following a series of scam emails targeting charities, Stephen Service, former Policy Manager at the Fundraising Regulator, highlights five ways to check if an email from the Fundraising Regulator is ...
21 September 2017
Consultation response
ICO GDPR consent guidance: response from the Fundraising Regulator
A response from the Fundraising Regulator to the Information Commissioner's Office (ICO) consultation on GDPR consent guidance.
9 September 2017
Closed consultation
Consultation on the Code of Fundraising Practice: closed April 2017
In the spring of 2017 we consulted on changes to the Code of Fundraising Practice, with a specific focus on monitoring arrangements between charities and third parties, oversight of fundraising activi...
31 July 2017
Publication
Code of Fundraising Practice consultation response: closed April 2017
In the spring of 2017 we consulted on changes to the Code of Fundraising Practice. This response paper was released in July 2017.
1 July 2017
Publication
Code of Fundraising Practice consultation paper: closed April 2017
In the spring of 2017 we consulted on changes to the Code of Fundraising Practice. This discussion paper was released in February 2017. Comments were invited until Friday 28 April 2017.
1 February 2017
Blog
Finance and fundraising: we need better partnerships
Andrew O'Brien, former Head of Policy and Engagement for the Charity Finance Group, writes about why finance teams and fundraisers need to communicate better in order to ensure enough income is genera...
11 January 2017
Publication
Registration and levy consultation response: closed July 2016
In the summer of 2016 we consulted on arrangements for funding the Fundraising Regulator through a registration and levy system. This response was released in August 2016.
24 August 2016
Closed consultation
Consultation on registration and levy: closed July 2016
In the summer of 2016 we consulted on arrangements for funding the Fundraising Regulator through a registration and levy system.
24 August 2016
Publication
Registration and levy consultation paper: closed July 2016
In the summer of 2016 we consulted on arrangements for funding the Fundraising Regulator through a registration and levy system. This discussion paper was released in June 2016 and comments were invit...
22 July 2016
What we can and cannot consider​
We deal with complaints about charitable fundraising in England, Wales and Northern Ireland
Concerns as a member of the public
Our service is free and can be used by anyone who believes they have been affected by poor fundraising practice. ​
A charitable organisation wanting to self-report
Fundraisers and others working for a charity can self-report if they are aware of a known or potential breach of the code

Pagination

  • Previous page ‹‹
  • …
  • Page 4
  • Page 5
  • Page 6
  • Page 7
  • Current page 8
  • Page 9
  • Page 10
  • Page 11
  • Page 12
  • …
  • Next page ››

Fundraising Regulator
50 Featherstone Street,
London, EC1Y 8RT

0300 999 3407

Footer

  • Contact us
  • Complain about us
  • Work for us
  • Subscribe to our newsletter
X
Linkedin
Facebook
Youtube

Footer Legal

  • Accessibility
  • Artificial intelligence
  • Cookies
  • Disclaimer
  • Modern slavery
  • Privacy
  • Registration terms & conditions
  • Social media

© 2025 Fundraising Regulator is a company limited by guarantee (no. 10016446) in England and Wales. Our registered office address is 50 Featherstone Street, London, EC1Y 8RT.

  • Home
  • About us
    • Our staff
    • Our board
    • Our committees
    • Corporate publications
    • Our governance
    • Work for us
    • Memorandums of Understanding
  • Our services
    • Issues and complaints about fundraising
      • Before you contact the fundraising regulator
        • What we can and cannot consider​
        • How we deal with issues and complaints
        • Safeguarding​
      • Who wants to raise an issue?
        • A member of the public
        • A charitable organisation wanting to self-report
        • Concerns as a whistleblower
      • If you are unhappy
        • Complain about us
        • Review of casework decisions
    • The Fundraising Badge
    • Registration
    • Get involved
    • Proactive regulation
    • Code Advice Service
    • Fundraising Preference Service
  • About fundraising
    • Directory of registered organisations
    • Fundraising topics
    • Guidance
    • Resource library
    • Casework Insight and Trends Report
  • Fundraising Code
    • Using the code
    • Standards: All fundraising
      • Behaviour when fundraising
      • Responsibilities of those who govern charitable institutions
      • Processing donations
    • Standards: Working with others
      • Volunteers
      • Fundraising involving children and people in vulnerable circumstances
      • Fundraising partnerships
    • Standards: Specific fundraising methods
      • Public fundraising
      • Fundraising communications and advertising
      • Online fundraising platforms
      • Events
      • Prize competitions and free draws
      • Grant-making bodies (including trusts and foundations)
      • Payroll Giving and post-tax salary donations
      • Legacies
    • Index
    • Glossary