Annual report and accounts 2023/24

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Governance report

Our governance framework

Governance structure

The Fundraising Regulator is a registered company limited by guarantee in England and Wales and without a share capital, which is governed by articles of association. We have a non-executive Board of Directors, which is responsible for overall control and strategic direction, and whose members are drawn from both within and outside the charitable fundraising sector. The board is led by a chair, who is supported by a vice chair, and is guided by recommendations from three committees:

  • the Complaints and Investigations Committee
  • the Finance, Audit and Risk Committee; and
  • the Standards Committee. 

The committees have external members (who are co-opted because of relevant skills) and some have observers (who contribute intelligence and advice, but do not have a decision-making role). The board and each committee meet at least four times every calendar year. The board also has an annual strategy day

The board is supported by an executive function, led by the chief executive. Day-to-day operation is delegated by the board to the senior management team.

Futures Working Group

The Futures Working Group is a steering group that was launched in 2023 and met three times during 2023/24. The group reviews how we can regulate fundraising in a way that includes, among over things, artificial intelligence (AI), data, and digital developments in the delivery of our core services.

The group also aims to ensure that our work is at the forefront of AI, data, and technology regulation as it applies to our remit.

Articles of association and terms of reference

Our articles of association are supported by terms of reference, which outline the role, and responsibilities of the board and committees. All terms are reviewed once every two years. The board’s articles, terms, and recent meeting summaries are available on the governance pages of our website. Committee terms of reference are available on request.

Recruitment and appointment

All board directors and external committee members are appointed through open competition following a skills gap analysis. Recruitment is either carried out in-house or outsourced to an agency, and careful consideration is given on how to encourage applications from underrepresented groups. Shortlisting and interviews are carried out by a panel of board members. References are required and all appointees must follow the ‘Seven Principles of Public Life’. Board and external committee members are normally appointed for three-year terms, with successive terms being permitted up to a maximum of nine years and, in exceptional circumstances, for a tenth year.

Committee and board recruitment 2024

We rely on the voices of fundraisers on our committees and within our board to guide our board on decisions and strategy. This year we have been recruiting to fill several vacancies on our committees and board to replace a number of long serving members who have come to the end of their terms of appointment. We are committed to diversity, equality and inclusion and want all those involved in our governance and our staff team to be truly representative of the society we are here to support and protect so that we are able to regulate effectively. One way we do this is by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates.

Induction and training

New board and committee members take part in a detailed induction that covers their duties, the history and key decisions of the board/ committee and an overview of the regulator’s functions and services. Each induction also includes briefing meetings with key staff. 

All directors have an annual appraisal carried out by the board chair, and external committee members have an appraisal with their committee chair. Any training or development needs identified are addressed by the board chair and chief executive to make sure members have the tools needed to fulfil their obligations.

Conflicts of interest

All board and committee members are required to declare any potential conflicts of interest before appointment. A register of interests is maintained and reviewed on an annual basis, with any changes updated in the interim. Conflicts of interest are a standing item on every meeting agenda. Any actual or perceived conflicts of interest are raised either in advance of or at the start of each meeting and noted in the minutes. If a person’s interests conflict with our regulatory interests, they are required to withdraw from the discussion and decision making.

Remuneration and expenses

Board and committee members are remunerated at the rate agreed on their letter of appointment, which is reviewed every three years. Reasonable expenses for travel, accommodation, and subsistence when carrying out official business are reimbursed in line with our expenses policy.

Risk management

Our strategic risk register is discussed by the senior management team on a quarterly basis and formally reviewed by the Finance, Audit and Risk Committee at each meeting and by the board at least twice per year. Key identified risks this year related to public understanding of the limits of our regulation, reputational damage, cyber security, potential regulatory gaps, impact of the code review and proposed levy increases, and staffing recruitment, and retention. In addition to the risk register this year, the board developed, and approved, a new risk appetite statement.

To mitigate risks related to cyber security, we have accredited to the Cyber Essentials Plus standard and reinforced data management best practice with staff. We are also reviewing our business recovery planning.

Our board

The Board of Directors met five times and discussed topics such as: 

  • Developing and approving the draft new Code of Fundraising Practice for consultation.
  • Approving a two-phase increase to the Fundraising Levy, in response to sector feedback through the levy engagement exercise.
  • Approving a rise in non-charity and small charity registration fees.
  • Publishing research into public’s experience of charitable fundraising and awareness of the Fundraising Regulator.
  • Considering the issues around door-to-door fundraising and the publication of the market inquiry report.
  • Reporting updates in any significant cases from our casework.
  • Considering in detail budgets and management accounts.
  • Publishing our annual report and accounts, and the delivery of our annual event.
  • Feedback from the staff survey. 

Board meetings are observed by a representative from the Scottish Fundraising Adjudication Panel, which is responsible for regulating fundraising by Scottish charities in line with the Code of Fundraising Practice.

Board member Attendance %
Lord Harris (Chair) 5 / 5 100
David Cunningham 5 / 5 100
Guy Parker 5 / 5 100
Jenny Williams 4 / 5 80
Jill Thompson 4 / 5 80
Kieron James 5 / 5 100
Lisa Caldwell 5 / 5 100
Margaret Moore 5 / 5 100
Martin Price 5 / 5 100
Reshard Auladin 5 / 5 100
Sacha Deshmukh 5 / 5 100
Suzanne McCarthy 5 / 5 100
Average attendance of directors 97
Scottish Fundraising Adjudication Panel (observer) 4 / 5 80 4 / 5 80
Average attendance including observers 95

Our committees

Complaints and Investigations Committee

The Complaints and Investigations Committee is responsible for holding the executive to account for our overall casework performance and identifies learning or areas of the code that the Standards Committee may wish to review. It can also determine the outcome of complex or serious cases and reconsider cases that have been referred to it by our external reviewer. The committee met four times and, in addition to considering individual cases, discussed topics such as: 

  • common or emerging fundraising complaint methods and themes
  • themes from the Code Advice Service
  • casework internal audit and recommendations
  • the content and publication of the Annual Complaints Report; and
  • proposals for changing the Annual Complaints Report in the future. 

The head of casework is the executive lead for this committee. A representative from the Chartered Institute of Fundraising, the professional membership body for UK fundraising, attends the meetings as an observer.

Complaints and Investigations Committee Attendance %
Jenny Williams (Chair) 4 / 4 100
Andrew Nebel (external) 4 / 4 100
Catherine Cottrell (external) 4 / 4 100
Lisa Caldwell 4 / 4 80
Martin Price 4 / 4 80
Reshard Auladin 4 / 4 100
Average attendance of members 100
Chartered Institute of Fundraising (observer) 3 / 4 80
Average attendance including observers 96

Finance, Audit and Risk Committee 

The Finance, Audit and Risk Committee is responsible for monitoring and advising the board on significant strategic risks related to finance, performance, funding, and expenditure. It makes recommendations on staff pay and considers appropriate audit arrangements. The committee met four times and discussed topics such as:

  • monitoring our investment portfolio performance
  • financial modelling underpinning the strategic plan and future budgets
  • increases to the Fundraising Levy and review process
  • updates to the organisational risk register
  • feedback from the staff survey and updates on the EDI strategy; and
  • updates from internal auditors to present findings and recommendations from their reviews of policies and processes.

The head of finance and procurement is the executive lead for this committee. The head of communications and corporate services also leads on HR and risk, both of which are in the committee’s remit.

Finance, Audit and risk Committee Attendance %
Jill Thompson (Chair) 4 / 4 100
Kieron James 3 / 4 75
Margaret Moore 4 / 4 100
Sacha Deshmukh 1 / 4 25
Sharon Martin (external) 4 / 4 100
Average attendance of members 80

Standards Committee

The Standards Committee oversees the development of the code and makes sure that its standards continue to reflect current fundraising practices, changes to relevant legislation and public expectations. It also oversees the development of guidance to complement the code. The committee met four times and discussed topics such as:

  • revision of the Code of Fundraising Practice and code consultation process
  • trends and themes from the Code Advice Service
  • review of guidance on volunteer fundraising
  • guidance for online fundraising platforms; and
  • reviewing the formal information report.

The Head of Policy is the executive lead for this committee. Representatives from the Chartered Institute of Fundraising and Scottish Fundraising Adjudication Panel attend the committee as observers.

Standards Committee Attendance %
Suzanne McCarthy (Chair) 4 / 4 100
David Cunningham 4 / 4 100
George Lusty (external) 3 / 4 80
Guy Parker 4 / 4 100
Nick Jones (external) 4 / 4 100
Average attendance of members 95
Chartered Institute of Fundraising 3 / 4 75
Scottish Fundraising Adjudication Panel (observer) 4 / 4 100
Average attendance including observers 93

Our staff

Senior management team

Our day-to-day operation is delegated by the board to the senior management team (SMT). In 2023/24, this team consisted of:

  • Gerald Oppenheim, Chief Executive
  • Nick Allaway, Head of Finance and Procurement (part-time)
  • Daisy Houghton, Head of Communications and Corporate Services (part-time)
  • Nikki Renken, Head of Casework
  • Paul Winyard, Head of Policy
  • Jim Tebbett, Head of Proactive Regulation and Projects (from May 2023).

The SMT makes sure that the business plan approved by the board is delivered and manages risks through considering operational performance, resource management, and forward planning. The SMT meets formally on a monthly basis. The SMT lead for each committee works closely with the committee chair to make sure that there is open dialogue about matters that need to be considered. The chief executive has fortnightly meetings with the board chair and vice chair to keep them informed of strategic issues and significant matters arising.

Conflicts of interest

A register of interests for the SMT and wider staff team is maintained and reviewed on an annual basis, with any changes updated in the interim. If a person’s interests conflict with the interests of the Fundraising Regulator, they are required to withdraw from the discussion and decision making.

Remuneration

The board sets the pay of the SMT on the recommendation of the chief executive, after the posts have been benchmarked against those in comparable organisations. Separately, the board sets the chief executive’s pay.

Our employees

Our staff are organised into five teams:

  • Our casework team considers complaints about fundraising and other concerns relating to compliance with the code.
  • Our finance and procurement team manages our budgets and operates our registration scheme, including oversight of the levy.
  • Our policy team engages and consults with the fundraising sector and the public, developing the code standards, and accompanying guidance.
  • Our communications and corporate services team are responsible for our governance and corporate administration, human resources function, communications and marketing activity, and operating the FPS.
  • Our proactive regulation and projects team gather external and internal intelligence to inform focus for projects and regulatory work that they undertake.

Including the SMT, as of 31 August 2024 we had 33 employees, of which six worked part-time. Our workforce increased compared to the previous year. In 2022/23 the Fundraising Regulator had 28 employees, of which six worked part-time. Three of the new members of staff were brought in to support the new proactive regulation function.

Induction and training

Our induction process welcomes new starters to our culture, our people and our work so that they can be confident in their role and supported to perform at their best. It includes IT set up, HR administration, health and safety, cross-organisational introductory meetings, and setting probationary objectives.

Our ongoing performance management process helps to identify opportunities for personal development through regular one-to-one meetings and annual appraisals with line managers, objective setting, and objective review meetings. In 2023/24, staff attended a range of internal and external training courses to support their learning and development including training on:

  • ACAS interview training
  • recruitment at the Fundraising Regulator
  • first aider courses to support a safe working environment
  • vulnerability
  • bullying and harassment
  • report writing
  • absence management
  • note taking; and
  • performance management.

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