In March 2020, we responded to a consultation hosted by the Information Commissioner's Office (ICO) on the draft Direct Marketing Code of Practice. Our response is in the form of a letter addressed to the Information Commissioner.
Our commitment to working with the ICO is set out in our joint Memorandum of Understanding.
Direct marketing is a key part of how many charities communicate with their supporters and raise funds. We regularly advise members of the fundraising community about direct marketing and data protection practices, and we have a number of resources to help the sector to meet the legal requirements. These were developed in collaboration with the ICO, and include:
- Code of Fundraising Practice: standards about processing personal data can be found in section 3 of the code. However, many sections on specific fundraising practices include considerations around data protection and direct marketing, such as telephone fundraising, direct mail and online advertising.
- Fundraising Preference Service (FPS): this service enables members of the public to control the direct marketing they receive from charities by phone, direct mail, email and SMS.
- Guidance: we have a General Data Protection Regulation (GDPR) library to provide signposting to relevant guidance and resources. We also have a series of bitesize guidance pieces on the requirements of GDPR within the context of different fundraising practices, which are co-badged with the ICO.
The draft Direct Marketing Code of Practice
We welcome the ICO’s consultation on the Direct Marketing Code of Practice. We welcome the clarity the draft code provides for the fundraising sector, in particular about the types of activities that count as direct marketing, and what the requirements around these are:
- We support the clearer definitions used within the draft code. The new definitions provide clarity on the status of fundraising as direct marketing, and we welcome the use of fundraising-based examples throughout the draft code to illustrate some of the types of direct marketing.
- The addition of a specific section (page 11) on how charities and not-for-profits should use the code is particularly welcome. This acknowledgement that requirements for charities are the same as they are for public and private sector bodies provides much needed clarity for the sector.
- The life-cycle approach to direct marketing taken in this guidance is helpful. This clearly shows how direct marketing campaigns should be planned and delivered, and how personal data can be processed compliantly throughout the campaign.
- We welcome the inclusion of the Fundraising Regulator in the list of ‘other resources outside this code’ on page 9. This signposting will help relevant organisations within the fundraising sector to access our standards as a complement to the ICO’s code.
- We also welcome the inclusion of the FPS as the code’s example of a third party service that can be used to withdraw consent for direct marketing.