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Investigations

We regularly publish results of our investigations. They help to explain more about what we do, and help share learning with the sector.
Investigation
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A complaint about unwanted charity bags: Mr B

Mr B received a charity collection bag from a company despite telling them that he did not want to receive them. He said that receiving them caused him distress.
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Investigation
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A complaint about street fundraising: Mr F

Mr F complained about the charity's street fundraiser blocking a public walk way. Mr F also complained about the behaviour of the charity’s street fundraiser.
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Investigation
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A complaint about misleading fundraising: the R family

Mr and Mrs R’s son is a member of a local sports club. The charity asked Mr and Mrs R to raise £800 to enable them to send a team to a sporting event. Mrs R told us that she believed the amount requested was far higher than the amount needed.
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The most serious, novel and sensitive investigations are considered by the Complaints and investigation committee. The decisions on these cases are published in full.

Investigation
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Decision: The President's Club Charitable Trust

The Fundraising Regulator’s decision following an investigation into the Presidents Club Charitable Trust.
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Investigation
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Decision: Brain Tumour Research

The final decision following an investigation by the Fundraising Regulator into the fundraising practices of Brain Tumour Research.
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Investigation
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Decision: Neet Feet Ltd and eight charities

The Fundraising Regulator’s decision following an investigation into Neet Feet Ltd and eight charities
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Other regulatory work

Publication
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A report on complaints received by charities about fundraising in 2016

In May 2017 the Fundraising Regulator published a report on complaints received by charities about fundraising in 2016. We gathered information from a range of charities about the number of complaints they received about fundraising and the amount of fundraising activity they undertook in 2016.

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