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Investigations

We investigate complaints about fundraising where these cannot be resolved by the organisations concerned themselves. We do this by considering whether the fundraising organisation has complied with the Code of Fundraising Practice.

We publish summaries of our investigations on a quarterly basis. They help to explain more about what we do and share learning with the sector.



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Investigation reports

The most serious, novel and sensitive investigations are considered by our complaints and investigation committee. The decisions we have made in these cases are published in full. 

Investigation report

Decision: KKL Executor and Trustee Company Ltd and JNF Charitable Trust

The Fundraising Regulator's decision following an investigation into KKL Executor and Trustee Company Ltd and its parent company JNF Charitable Trust.
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Investigation report

Decision: International Liberty Association

The Fundraising Regulator's decision following an investigation into the fundraising methods of International Liberty Association (ILA).
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Investigation report

Decision: The President's Club Charitable Trust

The Fundraising Regulator’s decision following an investigation into the Presidents Club Charitable Trust.
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Complaints publications

Each year we publish our annual complaints report to share learning and highlight the cases we have dealt with.

We also publish each month a list indicating which charities have failed to access requests to stop communication, made by the public on the Fundraising Preference Service (FPS). 

Publication

Complaints report 2018/19

A report about fundraising complaints received by the Fundraising Regulator and reported by the charity sector in 2018/19.
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Publication

An external review of our casework

This is the Executive Summary of an External Review of the Fundraising Regulator’s casework conducted in 2018/19.
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Publication

Complaints process

We investigate complaints about fundraising where these cannot be resolved by the organisations themselves.
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