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Investigations

We investigate complaints about fundraising where these cannot be resolved by the organisations concerned themselves. We do this by considering whether the fundraising organisation has complied with the Code of Fundraising Practice.

We publish summaries of our investigations on a quarterly basis. They help to explain more about what we do and share learning with the sector.



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Investigation reports

The most serious, novel and sensitive investigations are considered by our complaints and investigation committee. The decisions we have made in these cases are published in full. 

Investigation report

Decision: International Liberty Association

The Fundraising Regulator's decision following an investigation into the fundraising methods of International Liberty Association (ILA).
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Investigation report

Decision: The President's Club Charitable Trust

The Fundraising Regulator’s decision following an investigation into the Presidents Club Charitable Trust.
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Investigation report

Decision: Neet Feet Ltd and eight charities

The Fundraising Regulator’s decision following an investigation into Neet Feet Ltd and eight charities
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Complaints publications

Each year we publish our annual complaints report to share learning and highlight the cases we have dealt with.

We also publish each month a list indicating which charities have failed to access requests to stop communication, made by the public on the Fundraising Preference Service (FPS). 

Publication

Complaints process

We investigate complaints about fundraising where these cannot be resolved by the organisations themselves.
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Publication

Complaints report 2017/18

A report about complaints received by the Fundraising Regulator and the charity sector about fundraising, between 1 April 2017 and 31 August 2018.
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Publication

Complaints report 2016

A report about complaints received by the Fundraising Regulator and the charity sector about fundraising in 2016.

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