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Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

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Publication
Complaints process
We consider complaints about charitable fundraising where these cannot be resolved by the organisations themselves. Our casework process outlines our approach.
11 October 2022
Publication
Code review 2022-24 public call for information: closed November 2022
This call for information seeks views on how the Code of Fundraising Practice can be improved so that it provides an effective regulatory framework, now and in the future. 
4 October 2022
Publication
Implementing the FPS evaluation recommendations
An overview of how the Fundraising Regulator has implemented the recommendations from the independent review of the Fundraising Preference Service.
20 April 2022

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© 2025 Fundraising Regulator is a company limited by guarantee (no. 10016446) in England and Wales. Our registered office address is 50 Featherstone Street, London, EC1Y 8RT.

  • Fundraising Code
    • Using the code
    • Standards: All fundraising
      • Behaviour when fundraising
      • Responsibilities of charitable institutions and those who govern them
      • Processing personal data (information)
      • Processing donations
    • Standards: Working with others
      • Volunteers
      • Fundraising involving children
      • Professional fundraisers, commercial participators and partners
    • Standards: Specific fundraising methods
      • Collecting money or other property
      • Fundraising communications and advertisements
      • Digital
      • Events
      • Lotteries, prize competitions and free draws
      • Grant-making bodies (including trusts and foundations)
      • Payroll giving and post-tax salary donations
      • Legacies
    • Index
    • Glossary
  • Complaints
    • Make a complaint
      • Complaints form
    • Investigations
    • Annual Complaints Report
    • Other organisations that can help
  • Registration
    • Charity registration
    • Non charity registration
    • Our fee structure
    • Log in
  • Guidance
    • Search our guidance
    • Fundraising topics
    • Code Advice Service
    • Proactive regulation
    • Webinars
  • Directory
  • FPS
    • Manage your communications
    • Access your suppressions
    • View FPS code breaches
  • More
    • Annual report
    • About us
    • Get involved
    • Latest news
    • Resource library
    • Self-reporting
    • Contact us
    • Work for us
  • Home