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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation
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A complaint about street fundraising: Mr E

Mr E told us that a fundraiser was fundraising on the street without the proper licence in place.
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Investigation
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A complaint about street fundraising: Mr F

Mr F complained about the behaviour of a charity street fundraiser, who he said was also blocking a public walkway.
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Investigation
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A complaint about street fundraising: Mr H

Mr H complained two charity fundraisers were pressurising members of the public to donate. He said they became aggressive when asked questions about the charity’s work, and wouldn’t confirm how much of the money being raised went to the charity.
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Investigation
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A complaint about misleading fundraising: Mr J

Mrs J complained that a charity was selling a product on the basis that “all proceeds” would go to them, and that this was false and misleading.
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Investigation
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A complaint about ‘on behalf of’ fundraising: Mr L

A charity failed to verify the identity of a volunteer that visited Mr L’s property collecting sponsorship money on their behalf.
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Guidance
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Safer giving advice

Advice for the public on safer giving and what to look out for.
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Guidance
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Questions to ask fundraisers

Six questions that all fundraisers should be able to answer to help you to give safely.
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