Fundraising Preference Service For PublicSubmit Your Request Here
The Fundraising Preference Service will be live and accessible from 6th July 2017.
In 2015, a Cross-Party Review of Fundraising Regulation recommended that a service should be set up for members of the public to control the nature and frequency of direct marketing approaches that they receive, including fundraising communications.
Through the Fundraising Preference Service (FPS), you can choose to stop email, telephone, addressed post, and/or text messages from a selected charity/ies.
In the first instance, you are encouraged to contact charities directly to stop communications. You may wish to use the FPS when:
- Direct communication between the donor and charity has become difficult or has broken down;
- Communications from charities are becoming stressful and uncomfortable;
- There is a need to efficiently deal with communications from multiple charitable organisations;
- There is a lack of clarity over how to stop communications from a particular charity;
- Uncertainty exists about whether consent to receive communications has been given or needs to be removed.
FPS requests are submitted via the website www.fundraisingpreference.org.uk
There is also a telephone helpline service if you:
- do not have access to a computer; or
- need help to complete the online form.
Please call 0300 3033 517 (this number will be active from 6th July 2017)
You can register with the website (or via the helpline) and identify the charity/ies you no longer want to hear from. The easiest way to find the charity is to use the registered charity’s number, which will be displayed on all of their promotional material. If you cannot find the charity number, you can also search using the charity’s name.
You will be asked to provide your name and relevant contact information so that you can be matched to the charity’s records and the communication can be stopped. All personal information entered into the FPS website will be secure and confidential. You will receive a reference code for the request.
Once all details have been provided and the request submitted, the FPS will send an automatic email to the charity/ies, with a 28 day deadline to remove your details from direct marketing lists.
Three charities can be identified in any one online request. If you wish to identify further charities, you can do so by submitting new requests.
The FPS will stop direct marketing communications from a specified charity/ies.
Direct marketing includes communications via:
- Addressed letters
- Text messages
- Phone calls
The FPS allows you to choose to stop any or all types of direct marketing so you can tailor the way a charity communicate with you according to your preference.
A charity has 28 days to process an FPS request. However, please be aware that as postal communications may already be in production at the time of the FPS request, it may take longer to stop direct marketing via post than other channels of communication.
The FPS can stop direct marketing communications only. This includes fundraising material, and anything designed to promote the aims and ideals of the charity. However, there may be circumstances where it is acceptable or necessary for a charity to be in touch with you for other reasons, such as:
- to process or administer an existing gift or standing order
- to fulfil a purchase of a ticket or other retail purchase
- where you have some other form of membership or subscription connected with charity, such as a magazine subscription.
If you receive another direct marketing communication from a selected charity more than 28 days after submitting an FPS request, you can let us know by revisiting the FPS website using your reference code. A further message will be sent to the charity clearly highlighting that you have continued to receive communications.
If you continue to receive communications and you wish to make a complaint, you can contact the Fundraising Regulator using the Fundraising Regulator’s Complaints Form.
Where you have so instructed us, we may also make a Section 11 request to the charity on your behalf in accordance with the Data Protection Act 1998. This is a written notice with direct legal effect which charities must comply with (within a reasonable period) or they will be in breach of the Data Protection Act 1998.
In some cases, a member of the public may wish to submit an FPS request on behalf of a relative or someone they care for.
You will be asked to:
- Confirm that you have authority to act on behalf of the individual concerned
- Provide the core personal information of the individual concerned, including their full name, address and the method of communication they wish to stop, e.g. phone number
- Provide your name and contact details, and indicate your relationship to the individual concerned
Once this information has been submitted, the FPS request will be processed with a reference code sent to the email or mobile number you have provided. A communication will also be sent by post to the person you are acting on behalf of to let them know that their details have been entered on the system.
The FPS will stop telephone, email, SMS and/or addressed post communications from a specified charity/ies. The FPS will not stop direct debit donations.
It cannot stop:
- People who come to your door fundraising
- People who are fundraising in the street asking you to support their charity
- Delivery of charity bags
- Mail that does not have your name on it, but instead is addressed to ‘a householder’
- Communications from other organisations that are not charities, for example commercial companies who want to sell you goods and services.
This is because this sort of fundraising is not targeting you specifically as an individual person, charities have chosen your area (or postcode) to fundraise in general.
Other services that you may wish to contact to suppress unsolicited communications:
- Telephone Preference Service (TPS) – a free service which enables you to join the official register to opt out of unsolicited sales and marketing calls. Visit the website (www.tpsonline.org.uk) or call 0345 070 0707
- Mail Preference Service (MPS) – a free service to enable members of the public to have their names and home addresses removed from lists used by the industry. Visit the website (www.mpsonline.org.uk) or call 0207 291 3310
- Royal Mail’s Door-to-Door Opt-Out – a free service that will stop unsolicited, unaddressed mail delivered by the postman. Use the online form here or call 0345 266 0858 to request.
- BT Call Protect service – a free service for all BT customers to combat nuisance calls. Visit the website or dial 0800 328 1572 from your home phone and follow the instructions.
It may be that after submitting an FPS request, you change your mind and decide that you would like to resume communications with one or all of the charities you specified. If this is the case, you will need to contact each charity directly to confirm you now give them your consent to send communications. With this confirmation, the FPS request will no longer be in effect and the charity will have the right to resume communications.
You do not need to inform the FPS of this decision. Where communications are resumed and there is a dispute, the charity will need to provide evidence that consent was given after the FPS request was submitted.
The FPS is designed to help members of the public manage communications from charities based in England, Wales and Northern Ireland (Please note Northern Ireland charities will be added to the system in due course). Donors living in Scotland can use the FPS to stop communications from charities registered in England, Wales (and Northern Ireland in due course) that fundraise in Scotland.
For concerns regarding the fundraising practices of charities registered in Scotland, please contact the Scottish Fundraising Standards Panel:
You may also prefer to notify charities based outside of England, Wales and Northern Ireland directly of their obligations under the Data Protection Act 1998, which also apply to organisations in Scotland and Northern Ireland.
If you are having problems with the FPS website and would like help completing an FPS request, you can call the helpline on 0300 3033 517.
If you wish to complain about the FPS, please contact the FPS Contract Manager:
- Email: email@example.com and mark the subject ‘FPS COMPLAINT’; or
- call 0300 999 3418
If you are unhappy with our response to your complaint, you should follow the Fundraising Regulator’s general procedure to escalate the complaint. Please find details here